8.6 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: No surprises...got exactly what I reserved and for the price promised
Dislike: The upsell....would of loved to upgrade to a higher class however upgrade pricing were very far fetched....cost more to upgrade 1 class than the total cost of my 2 week rental!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service but tried to upsell at each visit.... bigger car. Small negative, otherwise great. Good value.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The Alamo counters are always busy, but it's worth it - they look after me and that is appreciated. I won't go anywhere else.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fast and easy. Good selection of cars at pickup
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A different car to what we originally ordered but felt like an upgrade! Very helpful at the counter however we received wrong information about the GPS. We were led to believe most of the cars didn't have built in GPS but when we got out there, they all did! Perhaps have the staff know everything about the cars.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Had a free upgrade at the counter, which made the experience much better than expected.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Was a very easy process start to finish
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was very easy to rent a car at the airport.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Car had a dent in the back, plus no navigation and the Sirius XM stopped working after a couple of days.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good service.
Read More >Steve .Clarke
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Exact car ordered was not available but Danny on reception at San Francisco Airport was great and offered similar options at no additional expense The car was fantastic and a joy to drive
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Our experience with Alamo was very positive - check-in process was quick and easy. During our drive down the Pacific Coast Highway, a small rock cracked our windscreen. Thankfully, the included insurance covered the damage and we didn't have to pay any extra.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
Sold an excessive insurance package at the counter without explaining details which I figured out at the drop off. In addition, changed the car model at the pick up lot. I was too tired after a long flight and didn’t want to waste my time complaining about. I will not use this company any more.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
El tamaño de la suv era mediana y me dieron una pequeña
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
El auto funcionó muy bien pero el cinturón del medio funcionaba mal
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service. Very new car with only 5k on the clock
Read More >R.Jeyasingam
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
All good. Great service overall.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
非常に良かったので再度注文します！！
Read More >Michael Edwards
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Best rental. Excellent service. Great pick up - very fast. Drop off was even better - guy who handled the drop off was amazingly efficient - fastest ever drop off.
Read More >Lyndon Hosea
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
We screened many companies before our trip and finally chose Alamo. It turned out to be a wise decision; Alamo offers great value for money.
Read More >Joanna Shakespeare
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service and acceptable car model, though a Mustang would have been even better.
Read More >Novia Wodehous
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient
Read More >Meredith Juliana
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company doesn’t have many branches, but the one at the airport is large and convenient. As long as you don’t return the car at a different location, it’s totally fine. The cars are new and the process is simple.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service, quick return process! Highly recommend, I will use Alamo again next time.
Read More >Jason Burne-Jones
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Renting a car at San Francisco Airport is quite convenient.
Read More >Theobald Chapman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There are few rental locations, but it's sufficient. In the USA, renting a car is a must because taxis are too expensive.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
There were more people in line here than at any other rental company, mostly Chinese people, probably because their promotions in China were quite successful. The explanation about the vehicle categories was not very satisfactory.
Read More >Norman Garcia
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The vehicle broke down midway, but the company promptly provided a replacement.
Read More >Cora Caroline
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Returned and picked up the car at Auckland Airport. Small airport with fewer people and even fewer cars to choose from. The so-called 'free upgrade' is basically based on luck; you get whatever car is available. I didn't encounter any Chinese service, but my English is fine. Both pickup and drop-off are self-service, very convenient and straightforward.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Generally satisfied, has Chinese service, convenient pickup and dropoff.
Read More >Kennedy Samson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I picked up the car in San Francisco and returned it in Las Vegas. Although my English is poor, the rental company provided excellent service. The process of picking up and returning the car was fast and convenient. Very good experience.
Read More >Xavier Sweet
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The Alamo rental station at San Francisco Airport was extremely busy on December 26th, with long queues.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fairly smooth and quick with no incidents.
Read More >Nina Patrick
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The self-service car rental machine is very convenient to use.
Read More >Francis Lincoln
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Highly recommend Alamo! When you exit SFO airport, take the escalator on the left or right side and hop on the shuttle train directly to the rental counter, very convenient. We added $5 per day for roadside assistance. It was secured with a credit card, and in about 10 minutes, we went to the parking lot to get the car. The key was inside the car, just ensure you have your driver's license and contract ready, as you'll need it to leave. On the second day in San Francisco, our car window got smashed near the Palace of Fine Arts. We reported it to the police, then drove to Union Square to try to change the car, but we were told we had to go back to the airport. The car change process was quick and hassle-free, and it was free. We got a new car with only 2400 miles on it, which was even better than the one we had before. Great service! We returned the car at LAX, drove straight to the parking lot, and it took about 3 minutes to inspect. Then, a shuttle bus took us to our hotel. This rental company is awesome, and we will choose Alamo again in the future!
Read More >Devin Gunther
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
We booked a Jeep Grand Cherokee or similar model, but when we arrived, the staff said there were no Grand Cherokees available and gave us a Hyundai Santa Fe instead. However, we saw a Grand Cherokee parked at the exit. We specifically told customer service that we needed a car for Death Valley and Yosemite, but they didn't give us the Grand Cherokee and instead recommended an upgrade for an additional $30 per day, which we refused. On the way to Las Vegas, the weather was very hot, and the car's RPM would exceed 3000 every time we accelerated slightly, forcing us to stop frequently. Moreover, when climbing the eastern entrance of Yosemite, the car nearly didn't make it, with the RPM close to 4000, scaring us quite a bit. We've rented from NATIONAL and AVIS before; the cars were always in great condition and matched the models on the website. This time, the experience wasn't great, which might be a case of 'you get what you pay for'. Buying directly from the rental company's website is almost twice as expensive, so I accepted it. I won't choose ALAMO again.
Read More >Hilary Walker
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff at the store were dedicated, responsible, and enthusiastic. They provided detailed information about the car condition, vehicle usage, breakdown alerts, and driving tips in the US. Renting a car in the US is very common, but the rental process itself is quite interesting and enjoyable!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
There was a long queue, and we had to wait 100 minutes to get the car, though our order clearly mentioned the pickup time. They eventually gave us a free tank of gas as compensation. During the wait, we noticed staff members letting others cut in line.
Read More >Ford Middleton
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The Alamo company is quite good. There are plenty of vehicle options, and they are relatively new. The Jeep I rented had only driven a bit over 2000 kilometers. There were no additional charges or upselling. Just take your printed rental confirmation and proceed directly to complete the paperwork. The printed contract is the same as the rental confirmation.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No need to stand in line for pickup, no upselling, and quick return process.
Read More >Clarence Yerkes
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Everything went relatively smoothly. However, I don't understand why they charged me over $150 for fuel when picking up the car...? They told me I could return the car with an empty tank… but a full tank of gas costs only around $40! This is practically extortion! I strongly demand an explanation and a refund!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Big company, quite professional.
Read More >Rachel Lucia
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was very new, with just over 1,000 miles on it.
Read More >Booth Whittier
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Although not the biggest rental company, the service is top-notch! A very good company. Will choose them again next time!
Read More >Yale Valentine
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
This company neither surprised nor disappointed me. It was the most ordinary car rental experience. No free upgrade, no unusual requirements.
Read More >Cornelia Palmer
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The prices are relatively cheap, but there are many people in line, significantly more than other companies, so it takes some time to wait. Picking up and returning the car is very convenient, the staff takes a look and gets it done in a minute!
Read More >Gloria Louisa
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
We were assisted by an enthusiastic and humorous African-American lady. She only briefly mentioned additional insurance, and when we declined, she did not push further or show any dissatisfaction. Overall, the evaluation of Alamo is very high.
Read More >Emily Cowper
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Taking the blue line from San Francisco airport directly to the car rental point was convenient and fast. As soon as we arrived at the car pickup location, we experienced the warmth and simplicity of the American people. It was truly a pleasant experience! If we need to rent a car abroad in the future, Alamo is a great choice!
Read More >Kent Stephens
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
This is a rental company with precise positioning, offering a wide selection of city SUVs favored by many locals. Overall, it left a good impression!
Read More >Gabrielle Tuttle
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff at the service counter were very nice and explained the differences between vehicle categories in detail.
Read More >Pearl Sailsbury
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car rental company's service is very good.
Read More >Tim Richards
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The ALAMO store at San Francisco Airport was easy to find. Showing the printed order, translation document, driving license, and credit card allowed us to complete the process quickly. The staff recommended insurance for $5 per day, which covered glass damage, so we bought it. We took the order form to the parking lot, chose a white Mustang, and the key was inside the car. We started the car and drove off. Someone at the exit checked the order. It was very simple. Returning the car was also very straightforward. It was easy to find near Los Angeles Airport. The staff scanned the car's barcode and issued a receipt with a handheld device, which concluded the process efficiently.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Automatically adding 24-hour roadside assistance and not requiring refueling when picking up the car is not fair.
Read More >Nick Dickens
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They have Chinese-speaking staff, and there are many new car models
Read More >Meroy Longman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The pick-up and drop-off process was quite fast.
Read More >Lilith Cissie
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I booked a Dodge Grand Caravan on QEEQ, but when I arrived in the USA, I found the trunk was not very spacious. The Alamo attendant recommended a Toyota Sienna instead. It had much more space, easily fitting five people, four suitcases, and a wheelchair. Plus, the car was brand new with only 700 miles on it. It handled very well, making it perfect for the complex hills and streets of San Francisco.
Read More >Colin Shelley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I often book with Alamo, it's pretty good.
Read More >Hobart Gilbert
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
I followed the guidance from Zuzuche and prepared the required documents, and the procedure was completed smoothly.
Read More >Gustave Hughes
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, this company offers good value for money. They provide a free additional driver, but they kept insisting that I add insurance, saying QEEQ is just a travel company and can't cover their car insurance. I kept refusing, and they were not happy, speechless!
Read More >Quintina Armstrong
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Throughout the trip, we used three cars in total. Two of them were new cars with only a few thousand kilometers, and one had over 20,000 kilometers. Overall evaluation: trustworthy.
Read More >Theobald Chapman
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
I rented a car from Alamo at San Francisco Airport. It was a Dodge that had run 14,000 miles. On September 15th, the agent, who spoke broken Chinese, told me that if I paid an extra fee of a little over $3, I wouldn't need to fill the tank when returning the car. I believed him and signed. As a result, I was charged $51 when I returned the car on the 30th. Since it was just after 8 in the morning and the agents were probably not on duty yet, I didn't argue because I was in a hurry to catch my flight. Ten days after returning home, another $22.4 was deducted without any notification or reason. Always make sure to return the car with a full tank.
Read More >Orville Trevelyan
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
On the Chinese car rental website, 'mid to large' is labeled in Chinese, while in English it's 'standard.' Alamo's vehicle categories are 'small, standard, large, extra-large'. The difference between the English and Chinese descriptions caused us confusion. Therefore, the English terms should also be marked on the website to avoid misunderstandings.
Read More >Antonio Lancelot
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
There were quite a lot of people in line in San Francisco, I waited for nearly half an hour. Returning the car in Vegas was very quick, but the pre-authorization held my funds for almost a month.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The flight was delayed for over 5 hours. When we arrived, we took a shuttle bus directly to the rental car company from the airport. There weren't many people, and the paperwork was processed quickly. There were no excessive sales pitches, and the price matched what I had booked.
Read More >Theobald Chapman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Efficient service, no hard selling
Read More >Dana Haywood
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Initially, I rented a Cherokee, but when I arrived, they told me that model was unavailable and only had a Hyundai SUV. It felt like a huge letdown. Then they tried to persuade me to upgrade to a Dodge for an extra 3000 yuan, but I stood firm and refused to pay any extra. When I got to the garage, the person there gave me a Dodge, a free upgrade. There was no Hyundai, just a lone Dodge in the garage. You get it!
Read More >Kerr Adelaide
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The store staff has an accent.
Read More >Eugene Priestley
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff tried to sell us insurance during pickup. We didn't listen to his introduction, and as a result, we were given the wrong floor for car collection, causing us some trouble!
Read More >Wayne Franklin
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Chinese-speaking service helped us resolve many issues, highly recommend.
Read More >Cornelius Webb
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
See the comments below
Read More >Dana Haywood
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The GPS provided was quite unreliable, often directing us to toll roads, but everything else was fine. Both pick-up and drop-off were fairly quick.
Read More >Haley Hansen
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
There were many people at the counter when I picked up the car. I tried to use the self-service option, but it failed. Later, the counter staff told me that international rentals can only be processed at the counter, which caused a longer wait time, but overall it was okay.
Read More >Jacob Jennings
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Cultural differences between Chinese and Western cultures made communication challenging, but their attitude was earnest.
Read More >Zenobia Oscar
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picked up the car in San Francisco using the self-service machine, which was quite convenient. However, you need to enter all the reservation details again, so the counter might be faster. No one tried to sell me insurance.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
There were a lot of renters, a bit crowded.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Alamo is a large car rental company with excellent service. Renting and returning the car is very convenient. Highly recommended!
Read More >Sylvia Kelvin
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The receptionist noticed our luggage and suggested upgrading the vehicle for an additional charge. After some negotiation, we agreed to pay an extra 300 dollars. When we saw the Chevrolet in the garage, it looked as big as a tank, which shocked us. With the help of the garage staff, we switched to a smaller Ford Explorer of the same class. Although it's an SUV, it felt a bit underpowered on inclines.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The customer service adds numerous insurance fees without consulting the customer, significantly increasing the rental cost. Very dissatisfied!
Read More >Eugene Priestley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were additional sales. Due to my poor language skills, extra taxes and fees were incurred, and I didn't get help from QEEQ to resolve it!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Big company, new cars
Read More >Lewis Hopkin(s)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Alamo's service was great. There were two issues, and I couldn't get a hold of QEEQ's customer service, but Alamo resolved everything.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Forced to buy insurance, couldn't pick up the car without it! Ended up buying insurance worth over 800 for nothing, whereas a friend who booked with AVIS at the same time didn't have to buy any insurance!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It's okay.
Read More >Odelia Lucius
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was great, nothing to complain about.
Read More >Todd Southey
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Mandatory Liability insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very good!
Read More >Isidore Augustine
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good, cost-effective.
Read More >Quintina Armstrong
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
It felt like we were being upsold. They suggested an upgrade just by looking at the luggage and number of people without allowing us to see the original car to make the decision.
Read More >Gilbert Amelia
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car rental process was smooth. The staff just asked if I wanted to upgrade the car model or buy additional insurance. I declined, and they quickly prepared the contract. I was then directed to the parking lot where a staff member brought a similar type of car. The rental process was smooth. Later, in Los Angeles, I accidentally bumped the front bumper. When I exchanged the car, the staff noticed I had insurance, making the return process smooth. Therefore, having insurance is quite necessary. Additionally, if you're not far from the airport, they can arrange a driver to drop you off at your destination for free!
Read More >Julia Dryden
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There was a collision, but Alamo provided a replacement car, which didn't affect our trip much.
Read More >Ogden Gard(i)ner
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall it's quite good, with a competitive price. They didn't push any extra items when picking up the car. Since I was planning a road trip, I opted for roadside assistance at $5 per day, which is reasonable. Alamo is quite friendly about opting out of certain charges, like crossing the Golden Gate Bridge (north to south); if you pay online yourself, you can automatically opt-out of Alamo’s charges without contacting them. Picking up a car at San Francisco airport was quite intense, it felt like there were more people than cars, and you had to grab one as soon as it appeared.
Read More >Bertha Masefield
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
This time we took an 11-day self-drive trip in the western U.S. and chose Alamo. The price was definitely the most affordable. Overall, the car was in good condition and we had no breakdowns! They will recommend some model upgrades and insurance services, but it is entirely up to you whether to choose them. Returning the car was also convenient and quick. Be prepared that the specified brand and model in the same category might not be available. We were lucky to get the Chrysler 200 we reserved, and it was the only one available. If it wasn't, we would have had to choose the Jetta (known as Sagitar in China). If you plan to upgrade the model on-site, it will definitely be more expensive than booking through QEEQ, so it's best to choose a satisfactory model group in advance. Compared to costs for accommodation and food, car rental in the U.S. is very cheap. Renting a bicycle in San Francisco costs $35 a day, without insurance and tax.
Read More >Osborn Nico(l)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent experience overall. Picking up and dropping off the car was very convenient. The only issue was that the parking lot at Los Angeles Airport was hard to find and lacked clear signage.
Read More >Sylvia Kelvin
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was very attentive and enthusiastic, and the staff were very responsible.
Read More >Ford Middleton
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service attitude of ALAMO rental car company is good. I picked up the car through a self-service method, which was very convenient and saved queuing time. The condition of the car was good and returning the car was also very easy.
Read More >Andre Isabel
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Picked up the car at San Francisco Airport. The older foreign gentleman at the far-right counter aggressively pushed additional insurance fees. When I insisted on using my QEEQ order, he became visibly unhappy, which made me unhappy as well.
Read More >Marina Pitman
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
The pricing is not transparent. In addition to the price listed on the website, there are extra charges. The final cost is higher than other rental companies.
Read More >Irene London
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Overall, it's acceptable. Picking up and returning the car is quite convenient. Especially the phone service desk, as they will provide a Chinese translator if your English isn't good, and they are very patient. However, I initially booked a full-to-full fuel policy, but they gave me a full-to-empty one. I didn't notice at first, so I ended up buying a full tank for over 50 dollars. Additionally, they charged me another 9 dollars at the return, without clear reason.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall satisfied, but the selection of cars is very limited, mostly only one or two options, mostly Nissan.
Read More >Leopold Chapman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, fairly new car, and they even drove us back to the hotel. The car return process was quick and efficient.
Read More >Caesar Dunlop
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
We picked up the car at San Francisco Airport. The staff handling the pick-up kept insisting that I buy full insurance, even though I already purchased an additional insurance from ZuZuChe. The rental came with plenty of insurance, but he said it wasn't enough. He asked which cities we were visiting, and when I mentioned Las Vegas, he charged an additional fee of around $2 per day, saying that if I didn't pay it now, I would have to pay it in Las Vegas. During our trip to and from Las Vegas, we didn't encounter any such charges, and my friends in the US hadn't heard of this either. Up to now, I have no idea what the extra charge was for. Returning the car in Los Angeles was fairly smooth. We rented a minivan, and the car condition was okay. However, it wasn't very clean inside when we picked it up, and only the USB port on the main dashboard worked, making it inconvenient to charge mobile WiFi or phones in the car.
Read More >Phoenix Barnard
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, it's pretty good. Although they initially promised a RAV4, we ended up with a Nissan, which was a gas guzzler. However, it was still comfortable to drive, and the car exchange was very fast. The service overall was quite good.
Read More >Louis Barney
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Darlene Leopold
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was very new and the service was great.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Clear handover process, quick return, and honest service.
Read More >Willie Haggai
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Self-service pick-up is very convenient, and returning the car is easy. The car had only 500 miles on it.
Read More >Robin Darwin
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Unclear insurance details!
Read More >Winifred Raglan
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great and very convenient.
Read More >Modesty Martin
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was in good condition, and returning it was convenient. However, we faced a long line to pick up the car, probably because it was cheap. The staff had a good attitude, and there were no issues.
Read More >Stephanie Smedley
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service of Alamo car rental company is good, no issues. However, I raised the following objections during the contract signing, which put me in a very passive position!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was in great condition!
Read More >Griselda Eddie
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Renting a car at San Francisco airport was very convenient. Since we didn't quite get used to the first car, we spoke to the staff at Los Angeles airport and they swapped it without any extra charges. Returning the car was also very easy. Overall, it was a great car rental experience.
Read More >Setlla Wilcox
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Standard service.
Read More >Angela Felton
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied! Thank you! Friendly and lovely staff.
Read More >Valentina Bethune
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The brand's service is reassuring, the procedures are fast, and the vehicle is clean.
Read More >Mignon Archibald
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Alamo's service is great and the prices are very affordable. The best part is that you don't need to pay in advance; you can pay at the store. Both picking up and returning the car were very quick, especially the return process, which only involved a brief check before we were on our way. Very good experience, will choose them again next time!
Read More >Carol Hamlet
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Super convenient, excellent vehicle condition, perfect self-drive experience
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, the experience was quite smooth. The service attitude and the car condition were good, with no exceptional highlights or issues. The car had approximately 16,000 miles on it.
Read More >Lesley Chesterton
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service was pretty good. They tried to charge me an extra $350 for a one-way rental fee, but after showing my QEEQ order and explaining the situation, the fee was waived.
Read More >Ursula Landon
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car had 30,000 kilometers on it and was in good condition. The gentleman at the counter was very friendly and returning the car was very convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Spring Willard
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company's service is efficient. Even though they recommend some insurance options when picking up the car, the final decision is up to you. Although the Dodge I reserved was not available, I could choose an equivalent model. What surprised me was how easy it was to return the car. You almost just need to drive there and hand over the keys.
Read More >Ulysses Terry
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The front desk staff had an excellent attitude, patiently answering our questions and bringing a warm, welcoming feel to our travel-weary selves. After picking up the car, we were pleasantly surprised to find multiple vehicles to choose from! We quickly chose an almost-new Volkswagen Tiguan with only 700+ miles driven! The car ran smoothly throughout our trip, leading to a very pleasant rental experience!
Read More >Nelly Johnny
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and exchanging the car was very quick. Good service, relatively new car.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Great service attitude, high rental price, would choose again if given the chance.
Read More >Bernice Virginia
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The pick-up process was a bit slow, but everything else was great.
Read More >Doris Ingersoll
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Service was convenient and fast. Pick-up and drop-off were quick. I was an hour late, and they initially charged me for an extra day. After adjustment, it was $33. Not sure how they calculated it, but being late for return is costly.
Read More >Gustave Malory
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent customer service, upgraded vehicle for free
Read More >Upton Newton
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy pickup, simple return, excellent service.
Read More >Verne Cumberland
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The service at the rental counter was average, with a suspicion of discrimination against Chinese customers.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Acceptable
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The details of the full fuel option (full tank service) were not clearly explained when picking up the car.
They said if the fuel wasn't used up when returning the car, we would get a refund.
However, when we returned the car at the destination, there was no refund.
Contacting customer service didn't help either.
It's a lesson learned: don't pay any fees at pickup.
Read More >Hamiltion O'Connor
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
They kept telling me that the insurance I bought in China was useless and insisted I buy their insurance. When I asked about the available miniVAN models, they said they didn't know. Their attitude was quite average. Then they recommended that I upgrade to a Sienna. Actually, for four of us with two kids, plus three small suitcases and two medium-sized ones, it all fit. Later, communication with a Chinese staff member was better.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied, not too crowded
Read More >Hamiltion Timothy
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent! Very convenient! No forced upselling. Just went and got it done, no waiting required.
Read More >Hannah Laurie
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
This deal was really affordable
Read More >Alexander Truman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall, it was pretty good. Initially, I was given a Santa Fe when picking up the car. I requested a different car and they handed me two Dodge keys, which I declined as it should have been a Kuwei. Just when I was about to take the Santa Fe, a staff member brought back a freshly washed Grand Cherokee. I took it without hesitation and had a great ride. The staff was not impatient at all. Thumbs up!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Return process was very quick. Too many people during pick-up, no Chinese service available, poor value for the safety seat, expensive and not worth the price.
Read More >Aubrey Holmes
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
No queues, probably because we arrived early in the morning.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The clerk forcibly insisted that we buy third-party insurance, claiming it was required by California law. I checked online and found no such law. The Asian clerk began to stall and refuse to complete the transaction. I mentioned that I had rented a car from this Alamo location five days ago with no such requirement, and the clerk became hesitant but still did not verify the law with a manager or provide us with any documentation. The whole incident was very unpleasant. I hope that in the future, Zuzuche improves their system to inform renters in advance about necessary insurance requirements at the rental location, preventing forced sales.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service at the store
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
This was my second time renting from Alamo at San Francisco Airport. Since there were many people handling rental procedures when I arrived, I tried the self-service option. Just follow the instructions on the screen and input the required information step by step.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very convenient
Read More >Byron Bertie
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
High cost performance.
Read More >Dwight Bauer
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Neither satisfied nor dissatisfied, because it was all self-service. Used a machine to pick up the car, and a driver just brought the car over without much interaction.
Read More >Carr Marshall
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It's my second time renting a car. Just avoid buying unnecessary services.
Read More >Nicholas Anthony
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The Jeep I rented was unavailable, so they gave me a GMC instead. It was larger and more comfortable to drive, and the return process was very convenient.
Read More >Murphy Bernard
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process was straightforward.
Read More >Philip Goldsmith
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Not bad
Read More >Baldwin Johnson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and returning the car was very convenient, but unfortunately, the rental centers in San Francisco and Las Vegas are too far away, making it very inconvenient with lots of luggage when getting off the plane.
Read More >Joshua George
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up the car was very convenient. I reserved a Grand Cherokee, but international rentals are based on the car model, so unfortunately, I didn’t get it. I ended up with a Ford Edge, which was a pleasant surprise as it was a seven-seater. This gave us much more room for our two kids. We had the car for nineteen days, and due to a change in our schedule, we extended it by one day, which cost around fifty dollars. The switch was incredibly fast, taking only a minute. I was very impressed with the efficiency of the car rental process in the U.S.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied with the service
Read More >Walker Boyle
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The rental company's system is very well-established, making pickup and return very easy.
Read More >Susanna Tomlinson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Straightforward and convenient, no hard selling.
Read More >Martina Beck
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There was a bit of a line when picking up the car at San Francisco Airport, waited for about ten minutes. The car was in good condition with a decent selection of models. Returning the car near Los Angeles Airport was very convenient and quick, just checked the engine start and general condition, took only three minutes. Overall, this car rental company is pretty good.
Read More >Caroline Polly
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Recommended a higher-class model, but ended up with an Edge. Money wasted.
Read More >Ian Zacharias
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Perfect, you can choose from over ten 7-seater Dodge cars. I picked one with the plate number 8888 and only drove a few hundred miles.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The counter staff was very friendly and did not try to sell insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both renting and returning the car with Alamo were very convenient
Read More >Christian Kingsley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and returning the car is very convenient, and the locations are easy to find. Entering the provided addresses from QEEQ into Google Maps is very accurate. Additionally, the staff are all very efficient.
Read More >Harry Dorothy
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was great, really good in all aspects!
Read More >William Bertha
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad
Read More >Chad Kipling
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The attendant at the San Francisco airport car rental counter had a poor attitude. After declining to upgrade the car model and purchase fuel and insurance, he barely looked at us properly. Since we arrived at night, there were few vehicle options, and the available cars were relatively old models.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, but the GPS provided suggests turning in 50 meters when it actually means to turn at the next intersection.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Returning the car was very convenient. The airport shuttle service provided after return was timely and convenient. The driver was professional and enthusiastic. Thumbs up.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >Leo MacPherson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great, both pickup and return were very convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Return process was extremely fast
Read More >Richard Clement
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
First, the car pickup. Arriving at San Francisco airport at 9 PM, it was quite convenient to take the blue line AirTrain to the rental car center after getting our luggage. Possibly due to the late hour, there were only 2 staff members at the Alamo counter. Though there weren't many customers, they seemed a bit overwhelmed. We had booked a Jeep Grand Cherokee, but it's rare to get that specific car. The staff offered us a Hyundai Santa Fe (not many options in the same price range, and I'm not a fan of Korean cars). Seeing that I had a lot of luggage, they then suggested an upgrade to a Chevrolet Suburban (a massive SUV almost like a pickup truck; it seems rental car companies love recommending American cars, which are big and gas-guzzling and not very popular). I went to the parking lot to check it out. I thoroughly inspected the car and documents and found there was no registration document. The manager spent nearly half an hour trying to locate it with no success. By this time, it was almost 11 PM. The manager, seeing no other option, finally gave us an Infinity QX60. This car had a spacious trunk that fit my luggage, so I agreed to pay the extra $18 per day to upgrade. The whole process took about an hour. Since I had full insurance purchased through QEEQ, Alamo did not try to sell me any additional insurance.
Return: I returned the car at Los Angeles airport, where Alamo has a much larger facility and more vehicles compared to San Francisco. The return process was very straightforward and quick. Once you enter the Return car area, staff will direct you where to park, unload your luggage, and leave the keys on the dashboard. A staff member noted the mileage and did a quick inspection before giving me the final receipt. The whole return process took less than 3 minutes. We then took the Alamo shuttle directly to the airport terminals.
Read More >Burton Brook
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good Attitude
Read More >Lindsay Smollett
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad, will choose it again in the future
Read More >Julius Hughes
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Trustworthy!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental and return procedures are straightforward and quick.
Read More >Esther Katte
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
It was alright, nothing special.
Read More >Quintion Noel
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car had issues but they replaced it immediately without any hassle, and the service was excellent. Thumbs up!
Read More >Donald Dickens
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient, Professional, Enthusiastic
Read More >Elma Ferdinand
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Self-service processing, very convenient
Read More >Andrew Robinson
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car pickup was fast, but they kept trying to upsell a vehicle upgrade.
Read More >Aubrey Holmes
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, pick-up and drop-off are very convenient. I will choose ALAMO rental car company again.
Read More >Teresa Herty
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
I had reserved a Jeep Grand Cherokee, but upon arrival at the store, I was told it was unavailable. I was offered a Hyundai Santa Fe instead. Wanting an American car, I paid extra to upgrade to a Ford Mustang and specifically requested a V8 engine, which was confirmed. However, I received a convertible model with a V4 engine. Had I known it was like the domestic version, I wouldn't have paid to upgrade. I felt misled by the staff.
Read More >Megan Marjory
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good service, no deposit required, affordable price. I chose a car with only 1500 miles on it, and it was very comfortable to drive.
Read More >Antonia Susanna
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental company is very responsible.
Read More >Thomas Sinclair
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything went smoothly. Professional and no extra fees or forced sales. I've used them 4 times already!
Read More >Myron Hewlett
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick and easy procedures
Read More >Frederic Gregory
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient and good service.
Read More >Marvin Curme
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Simple procedures and clean car
Read More >April Daniel
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
There was no upselling, but they added an extra tank and roadside assistance directly to the bill. When I noticed and pointed it out, they modified it, but the fee is still frozen and not refunded to my account.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Staff provided very attentive service
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Amazing black convertible Camaro. Service was straightforward and convenient.
Read More >Gilbert Foster
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car rental company is okay.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Hope for more honesty.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
At the counter, I was asked if I would return the car with a full tank. I said yes, but they still charged me extra for fuel when I returned the car. They also added towing insurance without my consent, resulting in an additional $42.50 charge. I contacted the rental company, but they gave the same explanation, saying there was nothing they could do. However, after my daughter, who speaks good English, called them, they quickly canceled the charges. I've encountered this issue three times, and each time I had to resolve it myself because the rental company was essentially powerless.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good, very quick
Read More >Warner Sassoon
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy pick-up and drop-off, good car condition, reasonable price
Read More >Athena Zechariah
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Just average
Read More >Edmund Waters
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The rental company added about $140 in taxes at the counter. On the day of rental, there were many customers, and the company tried to substitute a small SUV for the mid-size SUV I had booked.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Simple procedures, easy pickup and return, and the car was in excellent condition.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite clear and understandable
Read More >Caesar Dunlop
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Service is decent, but they still push insurance. It's confusing to understand what's covered and what's not. The car was in excellent condition.
Read More >Harvey Louis
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were quite a few people waiting in line for the paperwork, which indicates that this company is pretty good. Signing, picking up, and returning the car were all very simple.
Read More >Joanna Shakespeare
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Affordable and reasonable prices
Read More >Christopher Alsop(p)
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Big company, good car condition, bought full insurance, so it's quite worry-free
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car pick-up process was very smooth. From San Francisco airport, you can take the airport shuttle to the car rental building (most rental companies are there). I was fortunate to meet a gentleman from Hong Kong who speaks Mandarin. He recommended insurance, but I did not purchase it. The process was very efficient. I had reserved a Chrysler, but it was unavailable, so I chose a white Dodge from the lot with only 500 miles on it. It was very new. I quickly got used to driving it. The car's power was average, and I am not sure about the engine size, but the fuel consumption seemed high. Returning the car was even simpler and more straightforward. I will choose QEEQ again next time but will select a different model.
Read More >Crystal Constance
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient and great value!
Read More >Bella Hamilton
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The environment wasn't very clean with some trash around. They required me to buy a full tank of fuel and suggested returning the car empty, claiming that gas prices in Los Angeles were much higher than in San Francisco. This arrangement seemed a bit deceitful. The price for a full tank was locked at $3.xx per gallon, which was higher than the average gas price in San Francisco, which is usually around $2.77 per gallon. Additionally, it’s hard to return a car completely empty; I still had nearly half a tank. Many gas stations in Los Angeles also have prices around $2.77 per gallon. So, returning the car with an empty tank is a rip-off. The rental company should have offered an option to return the car with a full tank, but the staff didn't give any choice and just completed the paperwork. Being new to the place, I had no option but to accept it.
Read More >Alston Cecillia
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite convenient.
Read More >Karen Jackson
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Not bad.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
A very pleasant experience
Read More >Viola Augustine
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
QEEQ provides fast and convenient service.
Read More >Dave Winifred
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
It was okay, but the car I rented was not a "Grand Cherokee", it was just a regular SUV. This is quite misleading on the rental company's part, so I give a basic satisfaction rating.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
At first, they didn't give me the specified car model. It was actually parked nearby, but the keys hadn't arrived, and they didn't make any effort to help me find it.
Read More >Christian Kingsley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
QEEQ did not include third-party insurance, so I had to pay an additional fee for it at the counter.
Read More >Pandora Harte
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was very new and the pick-up process was very convenient.
Read More >Veromca Juliet
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Getting the car through a self-service machine was very quick. During the trip, the car prompted for an oil change, and we easily swapped it for another one at a different location. Alamo staff were very nice and the process was quick. When returning the car, the staff just asked if everything was okay. After confirming, we left the keys and received the bill, which was very fast. Highly commendable.
Read More >Mavis Eveline
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Self-service car pickup is the most convenient.
Read More >Malcolm Rutherford
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company is quite large, with branches in various regions. There are many vehicle options available. I initially wanted to rent a Grand Cherokee, but at the counter they said it was unavailable. They offered either a Santa Fe or a more expensive Ford Edge, which I did not agree to. However, when I went to the parking lot to pick up the car, I was pleasantly surprised with a 2017 high-end GMC. It had only run over 13,000 miles, essentially a new car. Midway, the car showed a need for an oil change. I contacted customer service, and they provided three options: continue driving if the car was in good condition, switch to another car, or find a repair shop for an oil change and then get reimbursed. Later, I went to the Salt Lake City branch to exchange for another car, but they only had a mini van. So, I opted to get an oil change at a repair shop, which cost over $50 with tax. The refund was processed smoothly when I returned the car. Overall, it was a pretty smooth experience.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy car rental process!
Read More >Roberta Walton
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad
Read More >Brook Horace
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good
Read More >Verna Howard
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service attitude was quite poor; every staff member acted like we owed them money and did everything they could to make us spend more.
Read More >Betty Roosevelt
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Using a self-service machine to print the pick-up slip is convenient and fast with no queues.
Read More >Winston Doris
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good
Read More >Leona Sherwood
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and fast
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car rental company with the longest queue!
Read More >Wanda Copperfield
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good
Read More >Denise McDonald
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Reliable and economical
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
At San Francisco International Airport, all the rental companies are in one area and connected by a tram, which is very convenient. They'll try to upsell you to a higher class vehicle (telling me there's a half-price upgrade promotion) and add insurance. Because of the language barrier, my contract included an extra insurance. I immediately questioned it, showed my QEEQ order, and told them 'zero, zero'. They said my insurance didn't cover emergency rescue, and I declined it. They later canceled it and told me 'don't worry'. Importantly, you don't need to print out the pickup form; just tell them the pickup confirmation number. Printing a document abroad can be troublesome and usually requires self-service credit card payments. I once spent $17 to print a pickup form, but it became invalid later due to rebooking! I hope QEEQ's customer service advises customers not to worry about printing.
Read More >Zebulon Abraham
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental and return process was very convenient. The car was in excellent condition with less than 16,000 miles. Picking up and returning the car at the airport was very easy.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient pickup
Read More >Nina Patrick
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The car rental company wasn't very helpful. When the tire had a leak on the highway, we were stuck for a long time because there was no Chinese-speaking customer service. They didn't offer any constructive suggestions. Finally, I suggested swapping the car at the nearest location, and only then did they agree. Communication was really difficult, but the replacement car was fine.
Read More >Chloe Roland
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very quick service, and I got the car I wanted. Returning the car was especially simple! Great!
Read More >Theodore MacAdam
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The service attitude was good, but the car model often differed from the one booked, depending on luck.
Read More >Allen Bertram
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I returned the car on time in the morning and had my boarding pass at 8:07 AM, but later they charged me more than $23, claiming I returned the car late in the afternoon at 6 PM. I wasn't even in the US at that time. Did your employees use the car and charge it to me? There's been no further response. Very disappointed!
Read More >Lucy Wyat(t)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Maxwell Daniell
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was really quite good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both pickup and return were very smooth
Read More >Bevis Motley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pickup at San Francisco Airport is very convenient. You can choose any car, the condition is good, and the return process is quick.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Brand new car!
Read More >Patricia Whitehead
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Since my girlfriend and I are both under 25, we had to pay an additional $25 per day for insurance. The staff cleverly used this extra fee to upgrade our car from a Class A to a Class B Taurus (known as Ford Taurus in our country). We enjoyed ten days with a 3.5L V6 engine, which was fantastic.
Read More >Alston Cecillia
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They didn't aggressively push insurance and offered phone support during lunchtime.
Read More >Marian Jessie
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Many people rent from them. Not bad.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very good
Read More >Frederic Gregory
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Even though I paid in full on QEEQ, I still had to input a lot of information at the self-service machine when picking up the car. Not sure why.
Read More >Sheila Warren
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
You can input the information yourself on the self-service machine, swipe your credit card, and go pick up the car. It's very fast.
Read More >Wayne Raymond
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Probably because it was early in the morning, no need to queue.
Read More >Vivian Ezekiel
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Strongly recommended insurance and insisted on selling their full tank of fuel.
Read More >Valerie Stilwell
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and returning the car was very convenient, and the price was very reasonable.
Read More >Zachary Congreve
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad
Read More >Jacqueline Huggins
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The Chinese language service is nice and very helpful. Changing the drop-off location was also smooth, but there was a charge that wasn't clearly explained over the phone. To expedite the process, I agreed to the charge. One uncomfortable point: I booked a Jeep, but at the counter, they said only Hyundai was available and recommended an upgrade. When picking up the car, they gave me a GMC...
Read More >Fabian Victor
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Completed car rental in 5 minutes, very convenient through the machine
Read More >Lillian Scripps
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Few people in line for car pick-up, staff service was decent, you can choose any car of the same type in the garage and drive off.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The store staff were very helpful and did not try to upsell anything.
Read More >Clara Bernal
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service and very attentive. Quick pick-up and return. Highly cost-effective. Highly recommend!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient pick-up and drop-off process. I will use this rental company again next time.
Read More >Stephanie Smedley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Average service.
Read More >Una Coleridge
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Efficient service, but limited vehicle options
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Self-service is very convenient
Read More >Phoenix Barnard
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service staff we encountered were quite average in attitude. They tried to sell insurance and a full tank of gas, but after we declined, they didn't push further. We were free to choose any car; the RAV4 has a larger trunk compared to the Jeep, fitting three large suitcases and one small suitcase.
Read More >Maxwell Daniell
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The new car had a strong odor.
Read More >Xaviera Eden
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up the car was quite fast. The staff didn't push any hard sells, and the guide was friendly and very helpful.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very friendly car rental company with a wide range of vehicles and convenient rental process.
Read More >Mag Helin(a)
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
When picking up the car, the gas tank wasn't full, and I wasted an hour waiting.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was excellent and enthusiastic.
Read More >Trista Cromwell
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very good, the staff were friendly.
Read More >Alger Washington
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
When I picked up the car in San Francisco, $122 was charged to my credit card without my explicit consent. I thought it was a deposit, but when I raised the issue while returning the car in Los Angeles, I was told to solve it in San Francisco. This made me very angry.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental and return process was very quick, and the staff even said not to worry about small scratches when returning the car. They were so generous. Renting a car in the US is incredibly convenient.
Read More >Cora Caroline
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The wait time was a bit long, but the staff was persuaded to upgrade our Kia to an Enclave.
Read More >Edward Francis
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Large companies are more reliable. Demand was high, so I had to wait half an hour before getting a car.
Read More >Dora Den(n)is
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Long queues, always pushing insurance, GPS, fuel at $5.55 per gallon, etc.! Overall, wasted too much time! The booking confirmation is useless! When I arrived, the booked Nissan was unavailable. On the rental website, a Corolla (similar to the domestic Leiling) was considered equivalent. Since there were no cars left, they said I had to take a Chevy, which was smaller! They said I had to wait or choose the Corolla. Although no extra charge was supposed to apply, I was charged an additional $111.65 for eight days! Complaints were ineffective! They claimed the two car models had different rental rates...
Read More >Stan Saroyan
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
When we picked up the car, the staff told us that the car we reserved wasn't available, and we needed to upgrade to another car. However, he didn't inform us that the upgrade was free. This isn't the main issue. The main issue is that he told us it would cost $261. My friend and I agreed to it at the time, then he asked for our credit card. He didn't mention any other charges, and when he swiped the card, he didn't confirm with us beforehand. He handed us the receipt without letting us verify the charges and asked us to sign. Due to my limited English, I didn't fully understand the receipt and assumed there wouldn't be any additional problems since we booked through the website. Later, when I checked my bank statement, I found out they had charged more than $700 without informing us. When I complained, it was ineffective. This incident ruined the rest of my trip. Originally, renting the car was supposed to cost me around 5,000 RMB, but due to the website's issues, it caused me significant financial loss, and the website didn't take responsibility.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Comprehensive insurance, no charge for towing, no extra charges at the end, car was pretty good
Read More >Bartholomew Ward
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The return process was quick, easy, efficient, and professional
Read More >Roderick Crofts
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
There were additional self-paid items that were not informed in advance. The counter staff said it was mandatory by California law. Originally, the car rental cost was over 200 yuan per day, but we ended up spending an extra 100 yuan per day.
Read More >Victor Forster
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Not bad. The car pickup process was made very simple and quick by QEEQ's service, and the return was as straightforward as always. One complaint though: the selection of cars at the San Francisco airport location is quite limited.
Read More >Aaron Ricardo
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
They efficiently handled the car exchange, and the vehicle was very new.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
We returned the car late at night and paid the deposit in cash. They didn't return the cash deposit then and asked us to pick it up the next day. However, when we went to get it, $20.0 was missing. Due to the language barrier, we couldn't figure out why and didn't have time to ask.
Read More >Madeline Surrey
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great car, easy return, no lines
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Initially given a Nissan with minor lighting issues, replaced with a Ford Explorer, which was in excellent condition. Automated process at San Francisco airport, very convenient.
Read More >Payne Camilla
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The pickup and return process was very efficient. It took 3 minutes to pick up the car and 2 minutes to return it.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service personnel kept trying to sell me extras and their English was terrible. I had to confirm multiple times, and they were very impatient.
Read More >Keith Wyld(e)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Although the car wasn't the Chrysler I booked, it was a very new and well-equipped Dodge. The trunk could hold four large suitcases, there were two spaces under the middle seat to store items, and there was plenty of storage space.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Arrived at the counter late at night, waiting time was negligible.
Read More >Lionel Johnson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I have rented cars multiple times and have always been very satisfied.
Read More >Lewis Hopkin(s)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I arrived early, 2.5 hours before the scheduled pick-up time. With my limited English, I managed to complete the rental process with the help of an African American guy at the counter. Since I was early, the reserved car wasn't back yet. They switched me to a car of the same class. The picture showed a Nissan, but I couldn't find a Nissan in the lot. When I asked the staff, he casually pointed to the area and said I could pick any car I liked. How generous! When returning the car, I drove to the designated spot where a white guy scanned the rental code, checked the gas and mileage, printed a receipt from his device, and everything was done in just 3 minutes. Quick and easy.
Read More >Isidore Augustine
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Average
Read More >Avery Morris
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both pick-up and drop-off processes are quite convenient, there is no pressure to purchase insurance, and there is a good selection of vehicle models.
Read More >Gail Benjamin
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No lines
Read More >Zebulon Lena
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely friendly staff, none of the aggressive insurance selling that people warned about. They just suggested buying insurance, but I showed them my policy from home, and they didn't push further. The process was very pleasant and straightforward.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Agnes Powell
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Self-checkout is quite convenient.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Waited quite a long time
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Because I arrived at 8 PM, there was no queue.
Read More >Wilbur Saxton
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Rude attitude and presence of racial discrimination
Read More >Kama Boswell
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Average service
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Affordable prices, fast service
Read More >Florence Bronte
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly attitude with a smile
Read More >Dolores Samuel
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Alamo at San Francisco airport is a horrible company. My car window was smashed, and my driver's license and luggage were stolen. The police suggested I change cars for safety reasons. It was already 2:30 AM, and I had four elderly people with me. However, the stubborn Alamo manager insisted on seeing my driver's license to give me a replacement car, despite me explaining the situation and even getting help from customer service. They claimed it was company policy due to liability issues with the police. If I didn't have a driver's license, how did I rent the car in the first place? Even if I had my license initially, what would I do if it got lost? This is a terrible company. It's incredible to encounter such poor service in a foreign country at 2:30 AM, leaving my family stranded at the airport. Later, I am extremely grateful to the AVIS manager at San Francisco airport, who, without any original documents, allowed me to rent another car just by showing photos and explaining the situation. Thank you so very much!
Read More >Kevin MacPherson
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Average
Read More >Lindsay Smollett
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >Regina Green
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy pickup and simple drop-off
Read More >Cathy Dobbin
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
They push insurance and secretly added Roadside Assistance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A very enjoyable car rental self-drive tour
Read More >Louise Rosalind
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Using the self-service machine to rent the car was very convenient and quick.
Read More >Dorothy Hansom
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad, the car was in great condition
Read More >Geraldine Evan
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied. When picking up the car, the salesperson recommended a scratch insurance for five dollars a day. We bought this insurance and the return process was very smooth. Simply scanned a code to complete the return.
Read More >Jennifer Wood
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
The service desk attendant had a bad attitude and was very mean with a hint of racism. I was writing my email, which is typically a QQ email for people in China, and she told me not to write my phone number but to write my email. She then directly complained to someone else, saying 'Does she really understand me? She's still writing numbers.' I explained that our emails are composed of numbers, but she said her computer couldn't input numeric characters into the email. How ridiculous.
Read More >Elvira Kitto
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient, quick, and the car was in great condition
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were quite a few people in line, but there were multiple counters, so it only took us 5 minutes. The rental process was handled by an African American gentleman, who was polite and efficient. Very satisfactory service.
Read More >Gustave Malory
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
They still push for insurance and other extra charges.
Read More >Frederica Anne
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Used the self-service kiosk, the process was quick but finding the car was inconvenient
Read More >Mabel Fielding
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very simple, easy to understand QEEQ's contract
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Initially, they said they didn't have the model I wanted and gave me a smaller one. After my insistence, they brought the model I reserved.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The queue for picking up the car was too long
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Too many people at the airport rental
Read More >Clyde Zephaniah
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >Bella Hamilton
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Arrived in San Francisco at 9 AM, hardly any queue. Alamo still tried to upsell insurance, but once I clarified that I had already bought it through Zuzuche, they didn't push further.
Read More >Justin Maugham
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick service, clear communication, and very friendly staff.
Read More >Sebastian Acheson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Reasonable costs
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >Nina Patrick
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pick-up and drop-off were very simple.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The African-American lady managing the vehicles at the San Francisco airport had a biased attitude. She smiled at white customers but gave me, an Asian girl, a very old car without Bluetooth support. Feeling cheated, I requested a change and was then given a 2018 GMC. Additionally, I was forced to buy personal insurance, which they claimed was required by California law.
Read More >Ingram Matthew
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They kept pushing upsells—insurance, car upgrades, fuel fees, etc. I was talked into buying additional insurance by the front desk, even though it was only around 100 dollars, it was quite annoying. I thought the insurance included in my order was comprehensive, but their 'full insurance' was actually just an extra coverage similar to full insurance in other rentals. In the end, Alamo added another super coverage. This was the third Alamo I encountered during my trip at San Francisco airport, the previous two didn't ask these questions. Overall, the worst experience of this trip!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great attitude, and the rental process was really fast.
Read More >Archibald Samuel
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service at San Francisco Airport has always been good.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Long wait time for car pickup
Read More >Truman Colclough
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Alamo at San Francisco Airport has many counters, the speed was acceptable.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >Xanthe Service
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was excellent, no pressure to buy insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Even after half a year, I'm still very satisfied. Huge praise for QEEQ.
Read More >Elijah Belloc
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Just like the guide suggested, we were advised to upgrade the vehicle. They said my husband is tall and should upgrade to a more spacious car. We insisted on not upgrading, then they said we didn't buy the roadside assistance insurance and would have to bear the costs if anything happened. I told them we did purchase the roadside assistance insurance and showed a passage from our insurance policy. She said she didn't understand why we would buy insurance in China for renting their car. We persisted in not buying their insurance. Later we found out our car was actually quite nice, a Nissan Versa with plenty of space. A nearby staff member, who was African American, even made fun of us, but I retorted in English, making her feel embarrassed.
Read More >Deirdre Bartlett
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and returning the car was super easy. It was my first time driving by myself and basic English was enough to handle everything.
Read More >Selena Katharine
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The rental area is very spacious with hardly any people, no lines. I was assisted by a Latino elderly man, whose attitude was mediocre.
Read More >Armand Church
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >Francis Lincoln
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
It wasn't the car model I wanted, and it was much worse than what I requested.
Read More >Truman Colclough
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Renting a car in the US is the most convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service
Read More >Antony Rossetti
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Changing reservations is hassle-free
Read More >Xaviera Eden
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, picking up the car was very easy and quick.
Read More >Gustave Malory
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and fast.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good and convenient
Read More >Elroy Violet
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car matched the online photos, procedures were simple. Easy pickup.
Read More >Ulysses Terry
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Recommend
Read More >Pamela Douglas(s)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rented car model was the same as in the pictures, but it was black.
Read More >Sheila Warren
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It's fine
Read More >Susie Hudson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >Tyrone Kelsen
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >Gloria Louisa
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
This was a spontaneous car rental, but everything went smoothly.
Read More >Humphrey Birrell
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Highly efficient, the whole process was very quick
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Because we had a lot of luggage, the staff suggested switching to a Suburban. It turned out they were right, and it wasn't a forced upgrade.
Read More >Kent Stephens
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Average service, pushed for insurance sale
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great and convenient.
Read More >Dana Haywood
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Adelaide Rockefeller
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The pick-up and drop-off process was relatively fast.
Read More >Maxwell Daniell
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great and convenient
Read More >Miles Judson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Smooth communication
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied with the car rental experience. The staff pointed to a row of cars and said I could choose any one. I picked a brand new Mitsubishi Outlander with only 800 miles on it. Amazingly, we fit all nine pieces of luggage inside. Great job!
Read More >Horace Spender
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Cash Stevenson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Highly satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and fast
Read More >Jill Morrison
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The process was straightforward.
Read More >William Piers
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly service
Read More >Tyler Maurice
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and returning the car was very convenient.
Read More >Madge Walter
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Highly recommended
Read More >Veronica Defoe
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Forceful upselling of extra insurance
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Due to language barriers, I unknowingly signed a local insurance document. Customer service failed to resolve this issue, but eventually, an American friend helped contact the rental company and got the local charges canceled.
Read More >Ophelia Housman
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Reception at the counter was unfriendly and impatient in answering questions
Read More >Payne Camilla
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service quality.
Read More >Hermosa Charlotte
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and returning the car was very convenient. Car pickup was done through self-service under the guidance of staff, and I was free to choose additional options as needed, which was quick and easy. Returning the car in Los Angeles was also very convenient, as staff attended to us immediately upon parking. The staff checked the car and gave a slip, allowing us to leave right away. There was even a shuttle service to take us to the hotel or airport.
Read More >Jennifer Sapir
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good and convenient
Read More >Penelope Charley
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Pickup process was quick, and they arranged a check-up swiftly when the car had warnings. However, they couldn't provide the agreed model and pressured me into an upgrade, costing me a few hundred dollars.
Read More >Denise McDonald
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Penelope Charley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Given the price, the pickup and return process was fairly convenient. There are self-service machines to follow the process and swipe your card to get the car.
Read More >Harriet Finn
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
OK, no hassle
Read More >Audrey Turner
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I've always used Alamo; they are reliable.
Read More >Hilda Freeman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall satisfied
Read More >Griselda Nathaniei
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Cornelia Palmer
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was new and clean, and the staff were friendly and enthusiastic. They proactively upgraded me to a 4Runner, a large vehicle with high ground clearance, which made highway driving very comfortable.
Read More >Clyde Zephaniah
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff was friendly, and the pick-up and drop-off process was quick.
Read More >Mandy Hawthorne
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very professional
Read More >Philip Goldsmith
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good! Satisfied.
Read More >Beau Bentham
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process was efficient and very quick.
Read More >Patricia Whitehead
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall satisfactory
Read More >Nick Dickens
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy to find, but they provided a slightly smaller car.
Read More >Bradley Commons
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied!
Read More >Robert Field
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall satisfaction
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car rental company was quite good. Although I didn't get the model I originally reserved, the car was still fine. I had a minor traffic incident, but the process for switching cars was very straightforward. Very satisfied.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Annabelle Robeson
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Blithe Petty
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service
Read More >Anna Zechariah
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was very good comfortable and clean
Read More >Nicola Billy
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There is a light rail directly from San Francisco Airport to the car rental station, and the counter is just downstairs; very convenient.
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