Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.
There was no upselling, but they added an extra tank and roadside assistance directly to the bill. When I noticed and pointed it out, they modified it, but the fee is still frozen and not refunded to my account.
This was my second time renting from Alamo at San Francisco Airport. Since there were many people handling rental procedures when I arrived, I tried the self-service option. Just follow the instructions on the screen and input the required information step by step.
The Alamo counters are always busy, but it's worth it - they look after me and that is appreciated. I won't go anywhere else.
About QEEQ:10.0/10
I rent a lot of cars and this is as smooth a rental process as you can get. Why go anywhere else right
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Impressive efficiency, friendliness and service!
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