10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car's are very well maintained. I like Budget rentals.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Exceeded my expectations!
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Drop of was a nightmare.
I was not able to find the point. Therefore I missed the evening. However the agent said that she were there in the office.
We confused about where to part, an we not even checked the office as we though it is close. It was not, but we did not reach the office because we did not find the drop off parking lot.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good value for money.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great experience!
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy and fast process
Read More >A Madiadipoera
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Booked Chrysler Pacifica, got dodge caravan instead. The interior of the car was dirty and oil change indicator was on.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
good price, delivery of car took little more time than usual. late night not my counter persons
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
I need to get the final statement and invoice of the rental. I haven’t received the same as on yet. Kindly expedite.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people.
The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient.
At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.
Read More >P.MUKHOPADHYAY
San Francisco
8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Long wait during pickup, in spite of the fact that I was covered by recommended full insurance including road side assistance during online reservation, I was insisted to take additional road side assistance during the pick up causing an additional expense of US$44 per week.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very nice vehicle. Convertable mini beetle that was comfortable and great to drive. Pick up and drop off was a breeze.
Read More >DANIEL GONCALVES
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The good: vehicle provided exactly as rented at the web site. Could even choose colour.
The bad: almost 2-hour wait line at the counter for pick-up.
The worse: an invoice with unexpected and incomprehensible extra charges after drop-off.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
The car was very dirty inside, it was quite disgusting. There was a gap between the front and rear windows
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
I reserved Medium SUV but they upgrade me luxury. Ford Fusion with navigation helped me too much Thanks
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Upgraded from Jetta VW to Chrysler 300, with additional USD15 per day. Like the service provided by Carlo upon check in and he recommended an upgrade which I agreed. The car was an pleasure to drive.
Unfortunately, left my sunglasses and phone holder when returning the car at SFO rental car park.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was perfect!
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
For some reason i was charged extra 5 dollars. The guy at the counter couldnt explain why. He just said i have to pay it
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
It changed the type of the car which I did not expected.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
I had bad experience with them, they do not have car which I booked, and they downgrade my car!! from Chevrolet Tahoe to Ford Explorer!!! and I came to them at airport 2 times to change my car, then after huge efforts with costumer services they gave me Ford Expedition!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The counter staff were friendly and helpful.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Los seguros q tuve q pagar incrementaron a más del doble el ppto
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
i had problems with my reservation with budget. at the counter they wanted to see my israeli passport and drivers license. i had the passport but no knowing i might need my foreign license i did not bring it. they at first refused to honor my reservation as is including all insurances and told me to try somewhere else. finally the manager said if i could show a boarding pass or something showing i was outside the usa when i booked the car they would honor it. i did not have my boarding pass but fortunately i found something issued by israel as i passed through passport control that showed i left israel on dec 19. it was stressful and i had no idea i would need documentation as i booked the reservation in dollars in english and i also have a new york drivers license.
Read More >T.PADUNGKIATSAGUL
San Francisco
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
I took us about 1.30 hr to get a car but it might be pretty crazy on that day(other brands did have similar experience)
Read More >Yehoshua Looks
San Francisco
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The person handling our check in was fairly slow and made an inappropriate comment. However, the vehicle we received was a Kia Soul, a nice upgrade from what we booked and a fantastic driving experience.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very easy and quick
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
They gave me Nissan Altima. Car was in great condition, clean and with little mileage. Very big trunk. Can fit 2 big+2 small luggages.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Buen presupuesto
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Nothing
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Nice clean car
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Gave us a V8 Suburban! Loved it!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent- helpful counter staff at check-in, and when the car I expected was not there this was sorted out very swiftly and I ended up with a different car, which was (to my eye) a better car all round anyway so no delay and a happy customer.
I misunderstood the cost of the advance toll fee coverage at the pick up desk, (the fee for which seems poor value to me) but I was able to delete it later by visiting a different local branch where it was sorted almost instantly. Although I could not effect this over the phone the lack of fuss otherwise over this did impress me and I will likely put Budget at the top of my list for a future hire.
Handing the car back was also disarmingly slick and efficient. Incidentally, I returned the car brim-full but nonetheless the fuel gauge showed 'almost-full', nobody quibbled so another brownie point for lack of drama there.
All told a better experience than I expected and I suspect that was not just good luck.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
They should not have tried to sell me the insurance I already had.
Read More >chintan jain
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff for pick up were very helpful and supportive. They helped me pick up right SUV vehicle considering my number of luggage. Car was well maintained, clean and spacious.
Drop off was quick and smooth. No issues and staff was very helpful.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The processing speed was acceptable, but there was a Hong Kong girl named Tiffany who was very misleading. The car provided was not the same size as the one booked, and there was no prior communication with the customer. Later, a manager named Steve came out and reluctantly helped to resolve it. Overall, not satisfied.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very good
Read More >Meredith Flynn
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The reserved Taurus was not available, and they didn't upgrade, giving me a cheaper Azera instead. I filled the tank before returning, but they still charged a 200 fuel fee.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff were very friendly and I am very satisfied.
Read More >Xaviera Eden
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up the car in San Francisco was quite convenient. It was already past 10 PM, so there weren't many people at the rental spot. When choosing a model, the staff member kept saying the KIA RIO was not suitable for us, but we insisted it would be fine. She kept saying no, and eventually let us go to the garage to check if the car could fit our luggage. After comparing, we found the KIA RIO could definitely fit two 24-inch suitcases and one 21-inch suitcase. We went back up to confirm with the staff, and she started preparing the contract. When we signed and left, I later checked the invoice and noticed the amount differed from what QEEQ quoted. But since we had already signed and left, there was nothing we could do. The invoice showed an additional charge for something like roadside insurance, adding an extra ten dollars or so. Luckily, it wasn’t a significant amount. If it were much more, it would have been problematic. I recommend everyone carefully verify the amount displayed on the computer screen. I plan to book again in a year, but I see prices have increased significantly.
Read More >Lou Benjamin
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
The service attitude is indifferent, they miscalculated the bill, spent a lot of time, but the condition of the vehicle was quite satisfactory.
Read More >Marian Jessie
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fast and convenient.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Pretty good overall, just got added roadside assistance insurance when picking up the car, but returning the car was easy.
Read More >Nick Dickens
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Service is good and the process is relatively fast, though we waited in line for a short while because there were many people renting cars.
Read More >Jenny Carrie
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and good attitude
Read More >Robin Darwin
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
I don't understand why the actual rental price is over 20% higher than the online price. Are the taxes really that high?
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good service and satisfactory experience.
Read More >Hannah Laurie
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
We rented a 5-seater SUV in San Francisco. They asked if we wanted a 7-seater since there were only two of us, but we declined. However, the staff still gave us a 7-seater (probably because there were no 5-seaters left). I asked if there was any extra charge, and they said no. When we returned the car at LA Airport five days later, I found an extra charge of $59.75 on my receipt for the upgrade. They told me to contact San Francisco for any disputes. I called San Francisco and explained the situation; they promised a refund. I haven't received it yet, but I will continue to follow up.
Read More >Melissa Becher
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff had a good attitude, but many people rent from Budget, so the wait time for the paperwork was quite long.
Read More >Jocelyn Thomas
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
At Budget in San Francisco, you need to take a shuttle train. The pickup process was quick, and the staff were friendly. You only need a driver’s license. The Ford EDGE I reserved was unavailable, so they offered me a choice between a JEEP Grand Cherokee and a Hyundai Santa Fe. I chose the Grand Cherokee without hesitation as it’s a high-end car in my home country.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very efficient, no insurance upselling.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
San Francisco Airport has almost all the well-known car rental companies. Just take the shuttle to the rental car center; there are counters on both the first and second floors, very convenient.
Read More >Merle Gladstone
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was very enthusiastic, but you definitely need to speak English.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Overall, it was very good. It would be even better if there were more Chinese services. When there are a lot of people, it can get busy, and the waiting time can be long, possibly due to the holiday!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good, but the front desk staff seemed a bit tired and slow with their tasks.
Read More >Hilary Addison
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The customer service was friendly and patient, answering all my questions. Since the options for foreign car models are limited in our country, I am quite satisfied with the car I chose. However, for this class of vehicle, it would be perfect if they provided parking sensors. The Dodge SUV I rented was in good condition and I was mostly satisfied.
Read More >Queena Symons
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service attitude was excellent.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was very new and in great condition. Returning the car was very quick and convenient. However, there were a lot of unexplained additional charges. As I was rushed, I didn't inquire in detail but later discovered many inexplicable fees.
Read More >Sampson Noyes
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Big company, the vehicle was in great condition, over 20,000 miles, and no issues throughout the journey.
Read More >Montague Dorothea
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was good. However, the car I initially wanted was always unavailable, and they kept trying to recommend more expensive options.
Read More >Byron Bertie
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
When renting the car, I had an English-speaking friend with me. During the return, although my English isn't good, the staff at the rental company was still very patient.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Not very satisfied with the vehicle selection; the replacement model was even worse than the originally reserved one. Contrary to the website's claim of free upgrades, the final price was higher than the preliminary quote from Zuzuche.
Read More >Rory Walpole
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I booked a compact car, specified 4 doors. At the store, they said they only have 2-door ones. Had no choice but to pay an extra amount daily for a mid-size car, and I couldn't choose, only got an old model Jetta. The insurance was supposedly included at the time of booking. The clerk told me it only covers when others hit you, but not when you hit others.
Read More >Julia Dryden
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Whenever I rent a premium model, it's not available. They give a Volvo instead of a Lincoln, a newer model instead of an X5.
Read More >Harriet Finn
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was really good, and returning the car in a different location was very convenient. The staff was very nice.
Read More >Penny DuBois
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental company's service efficiency is very high. The car model was the same as what we booked, the car was relatively new, and the fuel consumption was low. Especially when returning the car, the inspection was completed in just 2 minutes, demonstrating impressive efficiency. Very satisfied.
Read More >Clara Bernal
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
They need to explain the charging details more clearly to customers!
Read More >Osborn Nico(l)
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Friendly staff, very long wait time at the store
Read More >Amanda Veblen
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Long wait time for picking up the car
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
It was okay.
Read More >Angela Perkin
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and fast
Read More >Wanda Copperfield
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They were not familiar with the vehicle insurance; they told me it was covered when my car got damaged, but in reality, it wasn’t covered.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No complaints, really good!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The receipt and the pre-authorization charges do not match. There are still a few hundred dollars in pre-authorization that have not been canceled.
Read More >Keith Reynolds
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient
Read More >Jacqueline Huggins
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very dissatisfied. I've used other car rental companies in the US, and their service was good and fast. We arrived at Budget around 9 AM, and there were many people in line, but only three or four service desks were open.
Read More >Viola Patience
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The queue was longer than at AVIS next door
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Long lines, waited over an hour, no car choice, the assigned car was not the model we booked.
Read More >Jonas Wilson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Trusted big brand
Read More >Milo Galbraith
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There is a shuttle bus from the airport directly to the rental location, and the process is very quick. There are staff guiding you in the parking lot, making it very easy to find the car. Even during the early morning return, there were staff on duty who were very enthusiastic, making the return process smooth. Great service!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
This company is good.
Read More >Andrea Conrad
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
It's okay
Read More >Sophia Cook(e)
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Queueing rules are generally well-followed abroad.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was excellent. They upgraded me to an Outback for free because the car I booked was unavailable. Initially, they asked if I wanted to pay for an upgrade, but after I declined, they reluctantly did it for free, haha. Luckily, they didn't try to sell me insurance since they saw I was using QEEQ, which already included insurance.
Read More >Trista Cromwell
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up a car from Budget at San Francisco Airport is very convenient. Follow the signs to take the Blue Line shuttle train to the rental car center, where you can see all the rental companies. When handling the rental paperwork, submit the driver's licenses and translation documents for all drivers, as well as a credit card for each driver. The rental cost was almost the same as what I booked on QEEQ. You just need to print out the order, sign it, and you’re good to go. The staff at the counter will give you a slip with the car’s parking location. Check the car for any issues and drive off. It’s much more convenient than renting a car in China.
Read More >Charlotte Birrell
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The wait time for picking up the car was quite long. I was charged a high fuel service fee of $40 for not refueling the car before returning it.
Read More >Natividad Harrison
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
When picking up the car, the store staff misled us about the car model. We had booked a mid-to-large model through the website, but the staff at the counter kept saying that mid-to-large models were not available and offered us cars like the Toyota Corolla and Volkswagen Santana, which are smaller models. After insisting, the staff reluctantly told us to wait and, after further urging, begrudgingly found us a Ford mid-to-large model, claiming it was the only one available. When we went to pick up the Ford, we found multiple scratches on both the front and rear parts, and one of the windows was broken and couldn't close. Fortunately, a fellow Chinese staff member downstairs promptly helped us replace it with a relatively new Mazda 6. The attitude of the staff at the counter was really disappointing, especially since it was clear that there were other mid-to-large cars available!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
It’s okay
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Some recommendations were made, but everything was based on the customer's preferences. Excellent car rental experience.
Read More >Marina Pitman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Professional staff, quickly facilitated signing and payment
Read More >Blake Morton
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
There was a huge line at the store, and I had to wait almost an hour to get the car. The attendant tried to get me to upgrade, but I refused. When returning the car, I didn't have time to refuel, and they told me I had to pay USD10 per gallon. Faced with the risk of missing my flight, I agreed, but then I was charged USD161 for 9 gallons. Definitely a scam. I've already complained on the Budget website and will file a complaint with the car rental platform tomorrow.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was nice, clean, and comfortable.
Read More >Richard Wesley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Provided the confirmation code, got the car in minutes and hit the road.
Read More >Elvira Kitto
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Many staff at the counter, very efficient and fast!
Read More >Blake Morton
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
It would be better if they supported UnionPay.
Read More >Novia Wodehous
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
I rented a Ford Explorer, but it wasn't available. They gave me a Hyundai Santa Fe instead, but I found out that the trunk couldn't fit all the luggage. They later coordinated a Ford FLEX for me. I've always rented cars of the same type.
Read More >Tyrone Tobias
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >Maggie Barnard
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They promoted insurance and child seats when I didn't understand them. I wasn't even provided with a child seat, yet the staff claimed I used one when I returned the car. This is clearly fraudulent.
Read More >Oscar Evelina
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >Ogden Gard(i)ner
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were many people, and we had to queue up.
Read More >Deborah Joshua
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service attitude was excellent and very patient with poor English speakers. They also recommended more suitable models at lower prices.
Read More >Abigail Harrod
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.
Read More >Gregary Mansfield
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited in line for over an hour
Read More >Jacqueline Huggins
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The line was very long, waited for 40 minutes. The staff near the airport thought we were clueless since we just landed and tried to upsell insurance, saying everyone here buys it. However, I had already purchased what I thought was necessary insurance online. I didn’t buy extra insurance for the two other cars later, and no one tried to sell it.
Read More >Walker Boyle
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
When I arrived, the car I chose was not available. The price was the same but the car was changed from a Mercedes to a Toyota.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Delayed for an hour because the car had no keys
Read More >Avery Morris
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Renting a car was very convenient, but my English isn't very good, so communication was a bit difficult.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Janice Christy
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The price at the rental counter differed from my reservation price. Although I had fully prepaid, the rental company showed that I still owed over $150. After contacting the rental company and the customer service of the rental platform, they finally corrected the price, but I had to spend an hour at the counter to complete the rental process.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Service attitude was good, explanations were detailed. The wait time was a bit long but understandable.
Read More >Joyce Bradley
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited in line for a long time, too few staff members.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Misleading consumers
Read More >Beatrice Daisy
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The waiting time was too long.
Read More >Daphne Lattimore
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The work efficiency is too low, and the queue time is too long.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
There were quite a few people, so the waiting time was a bit long.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
This company is really bad. We arrived at the airport at 9 o'clock and had clearly booked a Ford Escape, but we were offered a BMW X5. The representative was Chinese and we made it clear we didn’t need an X5. However, they still processed an order for the X5 after completing the booking, which would cost us an extra $600 per day. Luckily, we noticed the error and requested a change, but then they asked if we wanted a GPS. We declined, and by this time, we had already wasted an hour because she told us it would take a long time to modify the order. Then they offered an upgrade to a Ford Edge, which we also didn’t need, and asked if we wanted additional personal insurance, even though we had bought all necessary insurance when booking. By 11:30, two hours had passed. My friend and I realized they wouldn't let us pick up the car unless we bought something extra. We had no choice but to choose personal insurance. The car we ended up with was an old Jeep, not the Ford Escape we originally booked, and it consumed a lot of oil. This was a very unsatisfactory car rental experience, and I will not use Budget again.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service, hassle-free procedures
Read More >Hilary Walker
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Processing speed is average.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Our flight did not match the booking time, requiring us to pick up the car a day earlier. Communication was difficult until we met a fellow countryman who was a supervisor in the hall. She enthusiastically helped us resolve the issue and provided excellent car usage suggestions. Unfortunately, we did not exchange contact information at the time, and we don't even know her name. Such a pity.
Read More >Andre Isabel
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very dissatisfied, it's a scam. Unexpected charges. After paying domestically, there should be no hidden fees.
Read More >Regina Green
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very bad. They said I had insurance and didn't need to check the car when picking up. But when inspecting, they insisted the front bumper was loose and blamed it on me. 1. There were no scratches. 2. There was no collision. They still wanted to charge me. Negative score for the LA International Airport branch.
Read More >Mavis Eveline
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
It was my first time renting a car abroad, so I was a bit confused initially. However, after carefully reading the instructions, I managed to find the rental place without any issues. PS: Good English skills are necessary to avoid communication barriers.
Read More >Harlan Isaiah
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Simple and fast
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The waiting time was too long.
Read More >Constance Antoinette
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff was impatient and tried to push insurance on me. I told them I had already bought everything and didn't need any more insurance, but the staff's attitude changed immediately! They were extremely impatient, not allowing me to ask any questions. Also, they did not inform me that I needed to return to the counter on August 6 to renew the contract. I returned the car as scheduled, yet they charged me over $240 in late fees. Renting from Budget rental car makes me feel unsafe!
Read More >Melissa Becher
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
I wanted to book for Los Angeles but ended up booking for San Francisco.
Read More >Bruno Reynolds
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
They added an insurance even though I said basic insurance is fine. When signing, they directly asked me to sign, a hidden fee. Next time, I will definitely record everything. Also, I chose an Elantra but they gave me a Corolla, which is much cheaper. No matter how I argued, it was useless.
Read More >Bernie Faraday
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
When I asked questions during the rental, they didn't provide explanations.
Read More >Enoch Doherty
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The counter instructions were unclear. Strongly recommend adding Chinese service.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
I specifically wanted a Ford Mustang convertible and booked it two months in advance. They gave me a Beetle convertible instead, claiming it was the same class. I complained to the rental company customer service, but it wasn't resolved.
Read More >Jason Burne-Jones
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Without any warning, unnecessary insurance was bundled directly, and no one mentioned it. They just gave me a large paper to sign, which included the insurance.
Read More >Doris Ingersoll
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Long queues, but relatively cheap rental company.
Read More >Claude Kipling
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Long queue time. The original Ford wasn't available at pickup, so I paid an extra $4 for a Nissan. They also tried to upsell insurance. Due to language barriers, I ended up purchasing an additional $16 insurance policy, although I had already bought one. I never received the insurance document and couldn’t understand much of it.
Read More >Merry Lawson
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
This company is shameless; they charged me $17 even though the tank was full when I returned the car. Unfortunately, I didn't take a picture. They also charged me $35 for towing service they claimed I added when I rented. Ridiculous!
Read More >Moira Fowler
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Aloha
Read More >Adair Jonson
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very, very poor. Given the wrong car pick-up location and vehicle, had to queue at the counter again. Clearly supposed to get a full tank of gas, but intentionally given only half a tank and charged for a full tank.
Read More >Dempsey Aled(k)
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I waited in line for over an hour to pick up the car, which is understandable during peak tourist season. When it was my turn, the staff informed me that the only available model was a Hyundai Santa Fe. I didn't want to drive a Korean car and told him so, but he said I had no other choice unless I paid more. The cars he recommended all required an additional $100 per day. I agreed to downgrade to a standard SUV and was okay with a five-seater, but they only had a Kia available (I've clearly stated I don't drive Korean cars!!). In the end, I chose a Cadillac XTS, which cost an extra $25 per day. I had booked a seven-seater SUV but ended up with a five-seater sedan, and I still had to pay more?
Read More >Gilbert Foster
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Average
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff at the airport counter was very friendly and patiently answered questions.
Read More >Catherine Connor
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Staff had a bad attitude, no patience at all, unclear communication. Despite having purchased insurance online, staff added additional insurance charges, and even used insulting language during repeated requests for cancellation. A very poor experience in San Francisco.
Read More >Harvey Louis
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff had a bad attitude. When I pointed out that the car given to me was different from the one I reserved and requested the reserved car, the staff kept pushing me to pay for an upgrade. When I refused, their attitude became even worse. I contacted the rental company's customer service on-site, asking them to communicate with the staff over the phone, but the staff's attitude deteriorated further. The whole negotiation took about 90 minutes, and in the end, I only got the Hyundai given to me initially, not the reserved Ford or any of the other models listed as possible alternatives. I have booked directly through AVIS's website before and experienced similar issues, but they were resolved satisfactorily after negotiations. This was the worst rental experience out of my six times renting a car in the U.S.
Read More >Harley Marcellus
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Although the queue time was long, the service was excellent. When I lost the key, the staff stayed with me the whole time, providing assistance and transportation. They had someone tow the car back, but I later found the key, so they didn't charge a towing fee. The next day, they refunded my deposit in full. Budget's service in San Francisco is much better than in Los Angeles.
Read More >Miranda III.
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Affordable, friendly staff, easy pick-up
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Cliff McCarthy
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Average
Read More >Kerr Adelaide
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Affordable and plenty of car models to choose from.
Read More >Boris Robert
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process was very fast. No sales pitches were made. After checking the passport and the international driving permit, I got the keys in 5 minutes.
Read More >Emmanuel Field
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Lynn Partridge
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff tried to upsell other models and added extra insurance without informing us. The tablet screen was very small, making it difficult to understand the specialized terms in the English contract. The staff did not inform us of the additional insurance costs and kept urging us to sign. This resulted in us being overcharged more than 600 dollars for insurance. Fellow countrymen, be extra careful ⚠️
Read More >Zenobia Oscar
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Poor service attitude, the website shows support for UnionPay, but the store does not accept it.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up the car at San Francisco Airport was very convenient. We initially booked a Ford Transit, but Budget staff informed us that the rear seats couldn't be folded down to store luggage. So we switched to a seven-seater where one seatback can be folded down, and there was just enough space for our luggage. They mentioned that QEEQ provided a discount so there was no extra charge.
Read More >Chester Yonng
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff were incredibly understanding!!!
Read More >Odelette Effie
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The wait time was too long
Read More >Montague Clare
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Arrived at 10 PM, not many people, fast queue.
I booked a 'Mid-size SUV' on Zuzuche, but the counter staff told me it was a standard SUV, not full size. The Zuzuche website couldn't switch to English, so I couldn’t argue with him. If the website showed the vehicle model correctly, it should have been full size. This was frustrating. If the website could switch to English, I could have argued my case. I was very dissatisfied with this.
Finally, he agreed to upgrade me to a Toyota Highlander for free, which was the type I booked in the first place, as if he was doing me a favor. I hope you can communicate better with rental companies so the reservation can show the exact model we are entitled to. This would make on-site communication easier.
Read More >Marlon William
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff service was excellent. They suggested we pay $8 to upgrade to a larger Jeep, which could accommodate our bigger suitcase.
Read More >Gladys Sainsbury
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
The queue was a bit long, and we couldn't complete the process together (other companies allowed multiple cars to be processed at a single counter)
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall everything was good, and the process was quick.
Read More >Claire Eugen
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both pickup and drop-off were very convenient!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Returning the car at a different airport was very convenient.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The vehicle was in excellent condition, almost brand new. Initially, we added a GPS, but later found that our Huawei phone could navigate using the internet. When we requested to remove the GPS, the staff initially said no, but eventually upgraded our car instead. This type of sales approach is acceptable.
Read More >Aurora Kell(e)y
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The pickup process was very slow, I waited in line for two hours, and it took them 35 minutes to serve each person. Despite confirming that I did not need any insurance services at the time of pickup, as all insurance and services were covered in the rental contract, I was inexplicably charged $183.94 when returning the car. This fee almost matched my entire rental cost, which left me speechless.
Read More >Kenneth Temple
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
My total rental cost was $771. At San Francisco Airport, the service staff gave me a bill for $1160, claiming it was for a vehicle upgrade. When I asked if it was the upgrade fee, they said it was a deposit. There were a lot of people in line, so I didn't check carefully. Later, I found out that there is no deposit for car rentals in the US.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Computer issues, waited in line for 2.5 hours
Read More >Ophelia Housman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Ingemar Katrine
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They didn't inform us about the charges, and later charged over $270 extra. Very dissatisfied!
Read More >Hamiltion O'Connor
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfactory
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Not bad, both picking up and returning the car were quite convenient. Initially, they gave me a Dodge which was too big, but I easily swapped it for a Toyota Avalon at the counter.
Read More >Mirabelle Ingersoll
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff were very friendly, especially the lady at the drop-off was extremely warm.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Thank you very much
Read More >Amanda Veblen
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Acceptable
Read More >Sabina Sinclair
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The second largest car rental company, easily recognizable signage.
Read More >Alston Cecillia
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Fraudulent charges, no signed contract but charged without permission! For nearly three months, no contract has been provided! They keep delaying and not solving the issue! Strongly recommend against choosing them!
Read More >Thera Jeames
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >Antonio Lancelot
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, it can be considered good
Read More >Edmund Waters
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I missed the cancellation window by a few minutes on the QEEQ order, so I couldn't get a refund. I ended up renting directly from the car rental company, and it went smoothly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Upton Newton
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, easy to find
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I booked a Corolla but received a Ford SUV without any extra charges. At the time of pickup, I mentioned an additional service, and they didn’t push for any upsells.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The first car I got was a Camry. After leaving the airport, I noticed the tire pressure was abnormal, so I returned to the counter to explain the situation. They immediately changed the car and even gave me a free upgrade. The service was very good.
Read More >Helen Emerson
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service was very poor. They intentionally required the car to be as clean at return as it was at pickup, and demanded a cleaning fee. I will never use this lousy rental company again.
Read More >Anna Zechariah
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Zenobia Oscar
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Free upgrade to a Jeep, really considerate
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Highly satisfied, no upselling, great vehicle upgrade
Read More >Wright Jasper
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Orderly process, although staff handle things at a pace typical of Western style.
Read More >Agnes Powell
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service attitude is good, and the efficiency is acceptable.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The management is somewhat disorganized.
Read More >Hilda Freeman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pick-up in San Francisco was smooth with no upselling. Received the invoice just minutes after returning the car in Los Angeles, which included an additional $18 for toll fees. The deposit was canceled within a few days. Very good service.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good
Read More >Xavier Sweet
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Edwina Bloor
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >Rebecca Eleanor
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Elijah Belloc
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
I only inquired about whether insurance was needed and whether the car should be returned with a full tank, other than that they didn't bother me with unnecessary details, which was nice. As for the car model, the staff selects it for you (with company A, you can choose a car of the same specifications in the parking area yourself). If you have specific model requirements, you might want to ask when they confirm your order. I used to always go with company A because they had an automated pickup machine which saved dealing with staff. This time, I found out that the automated machine was shut down, and I had to wait in line to talk to the staff.
Read More >Dwight Bauer
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The AVIS staff saw the BUDGET queue and proactively assisted in processing orders (they actually belong to the same company). After inquiring if we needed the full tank return service, there was no further upselling. Their attitude was excellent. They provided us with a new KIA SPORTAGE 4WD, which was perfect for our trip to the Sierra Nevada. Thumbs up!
Read More >Jenny Carrie
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Faithe Peggy
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
You can use a dual-standard magnetic stripe card at Budget in San Francisco Airport!
Read More >Thomas Sinclair
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely satisfied
Read More >Rita Galsworthy
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
There was a wait for more than an hour at the rental center ..with only one staff attending for a majority of the time. The car was due for an oil change ..the next day after I had parked the car in my driveway it would not start at all ..the car battery totally died ..now how does that happen ..I got the key and locked the car ..shouldn't that have taken care of lights etc ..which btw I didn't even touch ( switch on or something ) and I checked after that the lights turned off after the car was locked ..also budget wanted to charge me like 100 bucks for a jump start request ..I got it done and also came to know the coolant level in the car was like super low ..That car had an issue and I was super inconvenienced for renting it ..only good thing was after several attempts to reach the local office of budget 30 min wait on multiple calls and informing them , they said theyvwould not charge me for the late delivery which. I was able to return the car around 1 hr late
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service. Arrived at 8 AM with almost no queue. The staff was quick and didn't push any upsells.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >Sheila Warren
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
This was the worst car rental experience I've ever had. The car was in poor condition and the company took advantage of my jet lag and urgency to reach my destination to make me sign additional insurance. According to other reviews, they also charge for cleaning fees, among other things. If you rent from this company, make sure to check that it is Budget—Budget, Budget, Budget! The final charge was 30% more than the rental fee. Even though I filled up the gas tank, they charged me for a partially filled tank. I was furious! When I complained, they asked me to provide a fuel receipt, but I hadn't thought to keep it. The bank transaction record wasn't sufficient for them. This is a scam, no exaggeration. I've rented cars many times in the U.S., and other companies never behaved like this one. Extra insurance, cleaning fees, incomplete fuel charges—they always find a way to charge you extra. I chose Budget because it had the lowest rate, and I regret it deeply. It was a complete rip-off. My advice: Be wary of Budget! When I returned the car, I noticed that few people rented from them, so the bad reputation is well-deserved. Be cautious, everyone!
Read More >Agatha MacDonald
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service attitude is great, warm and attentive, quick and efficient!
Read More >Quintina Armstrong
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great experience. They upgraded our car, and after we had lunch, there was almost no queue when we picked it up. We placed the order on-site because we were unsure if our magnetic stripe credit card would work.
Read More >Constance Antoinette
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall, it is quite convenient.
Read More >Christ Austen
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Constance Antoinette
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, easy to pick up and return the car.
Read More >Baron Gresham
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good and smooth.
Read More >Boyd Nichol(s)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Labor is expensive in the US. There's staff at the car rental registration, and the rental agency has many counters. You can handle the process as soon as you arrive. Booked a Toyota RAV4, but got a very new Hyundai Tucson with only 29,000 km! Quite satisfied.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything went smoothly. The lady at the next counter saw us waiting in line and called us over to assist us directly.
Read More >Bartholomew Ward
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very smooth process. A lady at the neighboring counter saw us waiting in line and called us over to help immediately.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.
Read More >M.Fernandez-Ordonez
San Francisco
9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Only to improve the pick up time needed to get the vehicle, the rest was smooth and simple
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great
Read More >Johnson Yuen
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Counter staff very friendly
Read More >Wright Jasper
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
When we picked up the car in San Francisco, we waited in line for half an hour, and there was no self-service option, which is not as good as Alamo. The receptionist, who seemed to be Chinese, spoke English the entire time and was very polite with a constant smile, but we felt he was a bit deceitful. Despite having already purchased full coverage insurance from the rental website, he forced us to buy an additional $50 insurance without explaining it properly. He simply mentioned that if anything happens, we could call this number for assistance, and we agreed. He then presented us with a bill that was $52 more than our reservation. We almost fell for it. When I asked for clarification, he finally backed down. We even showed him our reservation which clearly stated in English that we already had all the necessary insurance and didn't need any extra coverage.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Fast queuing
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Acceptable
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