From San Francisco to Los Angeles to San Diego to Las Vegas and the Grand Canyon, drove 2000 miles

The queue for picking up the car was too long

Not bad

At first, they didn't give me the specified car model. It was actually parked nearby, but the keys hadn't arrived, and they didn't make any effort to help me find it.

Service was convenient and fast. Pick-up and drop-off were quick. I was an hour late, and they initially charged me for an extra day. After adjustment, it was $33. Not sure how they calculated it, but being late for return is costly.

The car rental process was smooth. The staff just asked if I wanted to upgrade the car model or buy additional insurance. I declined, and they quickly prepared the contract. I was then directed to the parking lot where a staff member brought a similar type of car. The rental process was smooth. Later, in Los Angeles, I accidentally bumped the front bumper. When I exchanged the car, the staff noticed I had insurance, making the return process smooth. Therefore, having insurance is quite necessary. Additionally, if you're not far from the airport, they can arrange a driver to drop you off at your destination for free!