San Francisco, Palo Alto, Mountain View, San Jose, and back.

Very satisfied

Picking up and returning the car was super easy. It was my first time driving by myself and basic English was enough to handle everything.

The pick-up process was a bit slow, but everything else was great.

The flight was delayed for over 5 hours. When we arrived, we took a shuttle bus directly to the rental car company from the airport. There weren't many people, and the paperwork was processed quickly. There were no excessive sales pitches, and the price matched what I had booked.

There were more people in line here than at any other rental company, mostly Chinese people, probably because their promotions in China were quite successful. The explanation about the vehicle categories was not very satisfactory.