There were additional self-paid items that were not informed in advance. The counter staff said it was mandatory by California law. Originally, the car rental cost was over 200 yuan per day, but we ended up spending an extra 100 yuan per day.

The wait time was a bit long, but the staff was persuaded to upgrade our Kia to an Enclave.

The rental and return procedures are straightforward and quick.

Acceptable

The receptionist noticed our luggage and suggested upgrading the vehicle for an additional charge. After some negotiation, we agreed to pay an extra 300 dollars. When we saw the Chevrolet in the garage, it looked as big as a tank, which shocked us. With the help of the garage staff, we switched to a smaller Ford Explorer of the same class. Although it's an SUV, it felt a bit underpowered on inclines.