Highway 1

The rental area is very spacious with hardly any people, no lines. I was assisted by a Latino elderly man, whose attitude was mediocre.

The service personnel kept trying to sell me extras and their English was terrible. I had to confirm multiple times, and they were very impatient.

Not bad. The car pickup process was made very simple and quick by QEEQ's service, and the return was as straightforward as always. One complaint though: the selection of cars at the San Francisco airport location is quite limited.

The rental and return process was very convenient. The car was in excellent condition with less than 16,000 miles. Picking up and returning the car at the airport was very easy.

They kept telling me that the insurance I bought in China was useless and insisted I buy their insurance. When I asked about the available miniVAN models, they said they didn't know. Their attitude was quite average. Then they recommended that I upgrade to a Sienna. Actually, for four of us with two kids, plus three small suitcases and two medium-sized ones, it all fit. Later, communication with a Chinese staff member was better.