They efficiently handled the car exchange, and the vehicle was very new.

The car rental company wasn't very helpful. When the tire had a leak on the highway, we were stuck for a long time because there was no Chinese-speaking customer service. They didn't offer any constructive suggestions. Finally, I suggested swapping the car at the nearest location, and only then did they agree. Communication was really difficult, but the replacement car was fine.

Excellent! Very convenient! No forced upselling. Just went and got it done, no waiting required.

Acceptable

This company neither surprised nor disappointed me. It was the most ordinary car rental experience. No free upgrade, no unusual requirements.