They do what it says on the tin

They kept pushing upsells—insurance, car upgrades, fuel fees, etc. I was talked into buying additional insurance by the front desk, even though it was only around 100 dollars, it was quite annoying. I thought the insurance included in my order was comprehensive, but their 'full insurance' was actually just an extra coverage similar to full insurance in other rentals. In the end, Alamo added another super coverage. This was the third Alamo I encountered during my trip at San Francisco airport, the previous two didn't ask these questions. Overall, the worst experience of this trip!

Great car, easy return, no lines

When I picked up the car in San Francisco, $122 was charged to my credit card without my explicit consent. I thought it was a deposit, but when I raised the issue while returning the car in Los Angeles, I was told to solve it in San Francisco. This made me very angry.

The counter staff was very friendly and did not try to sell insurance.

Alamo's service is great and the prices are very affordable. The best part is that you don't need to pay in advance; you can pay at the store. Both picking up and returning the car were very quick, especially the return process, which only involved a brief check before we were on our way. Very good experience, will choose them again next time!