Very good

The African-American lady managing the vehicles at the San Francisco airport had a biased attitude. She smiled at white customers but gave me, an Asian girl, a very old car without Bluetooth support. Feeling cheated, I requested a change and was then given a 2018 GMC. Additionally, I was forced to buy personal insurance, which they claimed was required by California law.

Although the car wasn't the Chrysler I booked, it was a very new and well-equipped Dodge. The trunk could hold four large suitcases, there were two spaces under the middle seat to store items, and there was plenty of storage space.

Not bad

The car rental company wasn't very helpful. When the tire had a leak on the highway, we were stuck for a long time because there was no Chinese-speaking customer service. They didn't offer any constructive suggestions. Finally, I suggested swapping the car at the nearest location, and only then did they agree. Communication was really difficult, but the replacement car was fine.