The service desk attendant had a bad attitude and was very mean with a hint of racism. I was writing my email, which is typically a QQ email for people in China, and she told me not to write my phone number but to write my email. She then directly complained to someone else, saying 'Does she really understand me? She's still writing numbers.' I explained that our emails are composed of numbers, but she said her computer couldn't input numeric characters into the email. How ridiculous.

Strongly recommended insurance and insisted on selling their full tank of fuel.

Using a self-service machine to print the pick-up slip is convenient and fast with no queues.

The Jeep I rented was unavailable, so they gave me a GMC instead. It was larger and more comfortable to drive, and the return process was very convenient.

Like: No surprises...got exactly what I reserved and for the price promised
Dislike: The upsell....would of loved to upgrade to a higher class however upgrade pricing were very far fetched....cost more to upgrade 1 class than the total cost of my 2 week rental!