There were quite a few people in line, but there were multiple counters, so it only took us 5 minutes. The rental process was handled by an African American gentleman, who was polite and efficient. Very satisfactory service.

Very satisfied. When picking up the car, the salesperson recommended a scratch insurance for five dollars a day. We bought this insurance and the return process was very smooth. Simply scanned a code to complete the return.

The car rental company wasn't very helpful. When the tire had a leak on the highway, we were stuck for a long time because there was no Chinese-speaking customer service. They didn't offer any constructive suggestions. Finally, I suggested swapping the car at the nearest location, and only then did they agree. Communication was really difficult, but the replacement car was fine.

It felt like we were being upsold. They suggested an upgrade just by looking at the luggage and number of people without allowing us to see the original car to make the decision.

There were a lot of renters, a bit crowded.