San Francisco - Highway 1 - Los Angeles - Las Vegas - Los Angeles

Convenient, quick, and the car was in great condition

Extremely friendly staff, none of the aggressive insurance selling that people warned about. They just suggested buying insurance, but I showed them my policy from home, and they didn't push further. The process was very pleasant and straightforward.

Staff provided very attentive service

No need to stand in line for pickup, no upselling, and quick return process.

We booked a Jeep Grand Cherokee or similar model, but when we arrived, the staff said there were no Grand Cherokees available and gave us a Hyundai Santa Fe instead. However, we saw a Grand Cherokee parked at the exit. We specifically told customer service that we needed a car for Death Valley and Yosemite, but they didn't give us the Grand Cherokee and instead recommended an upgrade for an additional $30 per day, which we refused. On the way to Las Vegas, the weather was very hot, and the car's RPM would exceed 3000 every time we accelerated slightly, forcing us to stop frequently. Moreover, when climbing the eastern entrance of Yosemite, the car nearly didn't make it, with the RPM close to 4000, scaring us quite a bit. We've rented from NATIONAL and AVIS before; the cars were always in great condition and matched the models on the website. This time, the experience wasn't great, which might be a case of 'you get what you pay for'. Buying directly from the rental company's website is almost twice as expensive, so I accepted it. I won't choose ALAMO again.