West USA, Grand Canyon

Because we had a lot of luggage, the staff suggested switching to a Suburban. It turned out they were right, and it wasn't a forced upgrade.

Many people rent from them. Not bad.

Overall, it's pretty good. Although they initially promised a RAV4, we ended up with a Nissan, which was a gas guzzler. However, it was still comfortable to drive, and the car exchange was very fast. The service overall was quite good.

Returned and picked up the car at Auckland Airport. Small airport with fewer people and even fewer cars to choose from. The so-called 'free upgrade' is basically based on luck; you get whatever car is available. I didn't encounter any Chinese service, but my English is fine. Both pickup and drop-off are self-service, very convenient and straightforward.

非常に良かったので再度注文します！！

もう少し安くしてほしいです！