Pickup process was quick, and they arranged a check-up swiftly when the car had warnings. However, they couldn't provide the agreed model and pressured me into an upgrade, costing me a few hundred dollars.

Changing reservations is hassle-free

Pretty good

Car had a dent in the back, plus no navigation and the Sirius XM stopped working after a couple of days.

Really easy to deal with, fantastic customer service.

Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.