The service was excellent, no pressure to buy insurance.

The service desk attendant had a bad attitude and was very mean with a hint of racism. I was writing my email, which is typically a QQ email for people in China, and she told me not to write my phone number but to write my email. She then directly complained to someone else, saying 'Does she really understand me? She's still writing numbers.' I explained that our emails are composed of numbers, but she said her computer couldn't input numeric characters into the email. How ridiculous.

The rental and return process was very convenient. The car was in excellent condition with less than 16,000 miles. Picking up and returning the car at the airport was very easy.

The store staff has an accent.

We were assisted by an enthusiastic and humorous African-American lady. She only briefly mentioned additional insurance, and when we declined, she did not push further or show any dissatisfaction. Overall, the evaluation of Alamo is very high.