Both pick-up and drop-off processes are quite convenient, there is no pressure to purchase insurance, and there is a good selection of vehicle models.

There were additional self-paid items that were not informed in advance. The counter staff said it was mandatory by California law. Originally, the car rental cost was over 200 yuan per day, but we ended up spending an extra 100 yuan per day.

The wait time was a bit long, but the staff was persuaded to upgrade our Kia to an Enclave.

The car rental company wasn't very helpful. When the tire had a leak on the highway, we were stuck for a long time because there was no Chinese-speaking customer service. They didn't offer any constructive suggestions. Finally, I suggested swapping the car at the nearest location, and only then did they agree. Communication was really difficult, but the replacement car was fine.

The car pickup was fast, but they kept trying to upsell a vehicle upgrade.