Reception at the counter was unfriendly and impatient in answering questions

It wasn't the car model I wanted, and it was much worse than what I requested.

Alamo's service is great and the prices are very affordable. The best part is that you don't need to pay in advance; you can pay at the store. Both picking up and returning the car were very quick, especially the return process, which only involved a brief check before we were on our way. Very good experience, will choose them again next time!

The car rental process was smooth. The staff just asked if I wanted to upgrade the car model or buy additional insurance. I declined, and they quickly prepared the contract. I was then directed to the parking lot where a staff member brought a similar type of car. The rental process was smooth. Later, in Los Angeles, I accidentally bumped the front bumper. When I exchanged the car, the staff noticed I had insurance, making the return process smooth. Therefore, having insurance is quite necessary. Additionally, if you're not far from the airport, they can arrange a driver to drop you off at your destination for free!

El tamaño de la suv era mediana y me dieron una pequeña

Bien!