9.6 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Good Price, Good car
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Thrifty didn’t have a hybrid car when I came for pick up. They offered a full size car. I don’t want to wait any longer due to long flight plus time zone difference. The receipt shows a few dollars more than the reservation. I am okay with it. The car is in good condition and very clean.
However, when I returned the car, I got a receipt that charged double the reservation amount. The per day rate went up to $45 instead of $30 at reservation. I was in rush catching up the flight, that had no time to argue with Thrift. Very annoyed.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
In the first check in point staff promised me to upgrade a larger car but although I waited about an hour the garage people couldn’t get are promised car but they gave me the same category SUV. Simply they made me wait an hour but didn’t keep the promised car size
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Every thing was simple and efficient, nice work by staff.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
There was no proper queuing system at the Thrifty shuttle pick up point.
We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX.
The buses that came were either full or people have no consideration that we arrived first.
We ended up having to call UberXL.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Was very expensive for the short time we had it is my only complaint
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The car was good, but I am waiting for the refund, I didnt receive the whole deposit 200 , only 122
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Car poorly maintained... Blew tire, Old oil, low oil, smelled of smoke, no acceleration... lousy car maintenance.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
The person at the counter insisted that I had to purchase a full tank of gas, and that it was part of the promotion of getting a Ford Fusion. Easyrentcars did not state that and it was not required, but when I told the staff person I would fill up myself, he insisted that he would have to give me a different car. I kept the Ford Fusion and signed the contract with the added cost of a full tank of gas. Then when I went to get the car at the garage, I asked them about the promotion that required me to purchase the gas, and they were totally dumbfounded. They redid the contract without the gas, but still ended up charging almost $20 more then the price quoted by Easyrentcars.com. i had them re-do the price when I returned it, but the whole process was an attempt by Thrifty to not honor the price that was quoted.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
L’employé m’a embrouillé avec son histoire d’assurance et au final je n’ai pas payé le prix prévu initialement sur votre site. C’est inadmissible comme méthode. Sinon le véhicule était très bien, pas celui prévu au départ mais son équivalent.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent car and staff.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I needed to extend the rental by a day and when I called in the first agent told me it would triple my rate. I declined as I still had to confirm I needed it and when I called back in they were able to honor the original promo price. Seems a little scammy to me or uninformed agents. Other than that I got a great deal on the car and it was a nice vehicle.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
全般的に満足です。ただ、pick up の際、手続き後に口頭で別のフロアで名前が呼ばれるとのことでしたが、その場で書類をなにも貰わなかったため、待たされた際に手続きが正常に行われているか心配で、配車スタッフに進行状況を尋ねる必要がありました。結局、問題ありませんでしたが。
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Thrifty and Dollar are now the same company so you have to wait double the length of time. They didnt have a mustang as requested so had to then come back to collect this another day.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
The category of car booked was not available and had to pay extra
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
現地の天気が良く、せっかくならばコンパーチブルで走った方が気持ちいいですよ！と進められ、ちょっと高くなりましたが、せっかくなのでとアップグレードをしました。
結果的にめちゃくちゃ快適で、せっかくアメリカ来たのだから、オープンカーでアメリカの太陽と風を感じて走れて楽しかったです。
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....
Read More >Aubrey Holmes
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Overall was fine.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
During the rental period with this company, some toll fees were not settled through the rental company but were instead billed to the address on the driver's license by the toll department. We incurred a toll fee of just over $3, which the rental company did not settle for us. The bill was sent to an address in our home country that we do not frequently stay at. Each time the toll department sent the bill, it added additional fines, and by the time we saw it, the fine had increased to $100. We resolved this by negotiating via email with the U.S. toll department, which finally waived the fines. This kind of issue does not happen with other large rental companies and is very prone to causing problems.
Read More >Megan Marjory
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
The service attitude was good but very slow; we waited a long time. The key issue is the online price was over $150, but at the store, the price was over $360, saying I had to pay an additional $200 for insurance. I upgraded to a compact car, Corolla, for a total of $400! Originally, a friend had booked a mid-size car from National, including insurance, for $250 through another channel. I canceled the friend’s booking thinking your price was cheaper. This is truly a rip-off!
Read More >Bertram Toynbee
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The queue time was too long. We booked the car in April, but there were no cars available when we arrived, making us wait for about 5 hours without any compensation.
Read More >Stanford Garcia
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
I rented a SUBURBAN but got a GMC, both large American SUVs. The cars were new and fully equipped. Unfortunately, no one was there to show me the features when I picked up the car, so I had to figure everything out myself. Some functions might remain unclear. The return staff were not very friendly or proactive.
Read More >William Piers
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I arrived in San Francisco already feeling exhausted. When renting the car from Thrifty, the staff told me that I must buy third-party liability insurance as required by California law. I ended up spending half an hour on the phone with the domestic rental car service. Some representatives said it wasn't necessary, while others said to pay it first and discuss later. The inconsistency in information was very poor, wasting much of my time. Ultimately, due to my firm stance, they temporarily did not charge me for the third-party liability insurance.
Read More >Eileen Doherty
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The reserved car was not available. I had to pay extra for an upgrade.
Read More >Burton Dewar
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Average. Got upsold additional insurance.
Read More >Reginald Thoreau
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The supplier tried every possible way to persuade us to upgrade the car and buy various insurances by claiming that the car we reserved was not available and offering a smaller one instead. We insisted on not compromising, and in the end, they gave us the car we originally booked! Didn't they say it wasn't available?! The car rental experience was extremely poor!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite good
Read More >Angelo Woolf
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, it was pretty good and the process was very smooth. The only downside was that the return location was not the same as Alamo's.
Read More >Martha Orlando
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad. We arrived at San Francisco airport in the morning, not many people, waited about 7-8 minutes.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The wait time in line was too long.
Read More >Dawn Meredith
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
They tried to sell extra insurance at pickup. Make sure to carefully check for any additional charges before signing. Just insist you don't need it, and it will be fine. The car's condition was good, it was a fuel-efficient, lightweight Japanese car, and the speed was decent. Returning the car took only a minute.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, no hard sell like mentioned online.
Read More >Melissa Becher
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Affordable Prices
Read More >Andrew Robinson
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The rental process was very smooth. Originally, I wanted to rent a Jeep, but I got a Kia Sorento instead. Thankfully, the handling was quite good.
Read More >Sophia Cook(e)
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible company
Read More >Shirley James
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
1. Initially, the agent did not accept our Chinese driver's license with the translation (provided by ZuzuCar). After consulting with a supervisor, they finally allowed us to pick up the car but warned that this was a one-time exception.
2. When returning the car, the driver of the first (empty) shuttle refused to let us board, telling us to wait for the next one. The second shuttle took a long time to arrive, and the driver was more interested in chatting with local passengers, driving slowly, causing us to miss our flight. We were stuck at the airport for 24 hours.
3. We were given a full tank of gas and told to return the car with a full tank. A week later, we received a billing notice saying we prepaid $70 for a tank of gas?! We returned it with a full tank!!! Not booking with them again.
Read More >Ella Baldwin
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The WORST rental car experience I have ever had! 1) Added an emergency road service with extra charges to my order without clear notification at the pickup. Finally ended up with USD 62 more than the original order! 2) The vehicle was a very old Hyundai Elantra (if not a Toyota, it should be a Hyundai Sonata)---poor conditions with high mileage (over 40 thousand miles). This is the worst rental car experience I have ever had! They added an emergency road service at pickup without clearly informing me, resulting in an additional charge of 62 USD. The car was supposed to be a Toyota Corolla, but it was an old Hyundai Elantra with high mileage and poor conditions. If it had to be a Hyundai, it should have been a Sonata, not an Elantra. I swear I will never choose Thrifty again.
Read More >Tyler Maurice
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
This car rental company offers relatively large vehicles. I booked a Jeep Grand Cherokee, but received a TOYOTA 4RUNNER instead, which is also a large SUV. When renting a car, make sure to carefully check each price term, as they might quietly add insurance, which you need to remove.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Insurance claims are being avoided.
Read More >Kenneth Temple
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
There were quite a few people, but fortunately, the car rental service counters at San Francisco Airport are numerous. A short wait was all it took.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
This car rental company is terrible with numerous hidden charges. I had a very bad experience this time. It's better to stick with well-known companies like Avis or Hertz.
Read More >Carol Hamlet
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The counter was in the farthest corner. I had purchased the lowest insurance on the rental platform, but the counter staff said I didn't have any insurance and suggested I buy more for 17 USD per day. This ended up costing me over a thousand RMB.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unsatisfactory, no other solutions if the credit card doesn't work, even though the card has no issues!
Read More >Coral Edward
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The phone response attitude was quite good.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Pros: The line wasn't too long. Although there was only one person at the counter, they were very efficient.
Cons: They will try to sell you insurance and keep emphasizing the disadvantages of not buying it, even though I already bought insurance on QEEQ and it was indicated on my receipt. The staff still tried to sell me more insurance.
Read More >Morton Joule
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The car broke down on the second day, and we spent a whole day waiting for a replacement. Very inefficient.
Read More >Carey Huxley
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The desk staff had a very poor attitude.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Because we needed to install three child seats, we initially requested a vehicle with foldable rear seats. Upon picking up the car, we found that the trunk was too small to fit two suitcases. The rental company immediately provided a car with a much larger trunk. Very satisfied.
Read More >Yvonne Carllyle
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Even though they knew we were a group of six, they gave us a seven-seater car without a rear trunk. We had to fold down one seat for luggage, and two suitcases had to be crammed inside the cabin, which was very uncomfortable. When we reached Jackson, we saw larger seven-seaters and wanted to change cars, but the rental company wouldn't let us, insisting we return the car where we picked it up. Therefore, we were very dissatisfied with this rental service.
Read More >Sophia Buckle
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
I've rented many times before and it was fine, but this time the attendant was awful.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The queue moved relatively quickly for paperwork, but picking up the car took a bit longer, nearly half an hour.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff will try to upsell various things like insurance when you pick up the car. They exaggerate a lot, but you can ignore them all as it's completely unnecessary. If you have a friendly face, you likely won't get the car model you reserved; it will be much smaller, and there's currently no solution for this.
Read More >Michell Pullman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The staff at the car rental company took advantage of Chinese tourists' limited English skills and set multiple traps. It was really bad.
Read More >Rachel Lucia
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I booked a sedan but was strongly pushed to upgrade. When I resisted, they gave me a hatchback, claiming that the model I booked was unavailable. I ended up with a Ford Focus hatchback, only to see the model I had booked right next to it in the parking garage.
Read More >Eileen Doherty
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible service, serious overcharging, already filed a complaint.
Read More >Crystal Service
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Thrifty's human-computer interaction machines are very user-friendly. If you have already booked a car, you can have a video call with the company representative directly on the machine. It’s as good as talking to a real person, and everything can be done in a few minutes without having to queue at the counter. It’s surprisingly advanced and convenient.
Read More >Novia Springhall
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Waited in line for 15 minutes
Read More >Wallis O'Casey
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Picking up the car took a very long time because there were no cars available at the rental company. We waited for over two hours, which delayed our trip.
Read More >Roberta Walton
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Had to wait in line for a long time, and they kept trying to upsell.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Arrogant attitude, insisted on extra charges
Read More >Lawrence Christie
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
When returning the car, I wanted to ask about paying online for using the highway, but the staff didn't respond and were unwilling to help.
Read More >Janet Webster
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The car I received was just a so-called similar model, definitely not an Infiniti! The waiting time at Thrifty Car Rental in the US for processing the return is counted as delayed return. Their pick-up and drop-off procedures are cumbersome, with long queues. It all seems like a trap! Zuzuche platform, please inform customers who are about to rent from Thrifty in the US that this company has fee traps in their pick-up, drop-off, and toll payment services. They keep pushing insurance and additional products when picking up the car, and the attitude becomes extremely rude if you don't buy. They deliberately delay the return processing time to charge an extra day's late fee!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The terrible staff forced us to buy third-party insurance, claiming it’s mandated by California law and refusing to rent the car otherwise. They even got a Chinese-speaking person to try to deceive us. Although they eventually refunded the insurance, it does not change the fact that the front desk service was awful.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The car rental counter staff told me that LIS insurance is required by California law, claiming it's mandatory. Who would dare to break the law? They are deceiving customers! Don't fall for it! Don't expect the car rental company to help you get justice... I won't use this service again!
Read More >Maxwell Daniell
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Quite good
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The local counter insisted on buying insurance.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Clear explanation about the vehicle
Read More >Sebastiane Roger
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Long queue
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It's okay
Read More >June MacMillan
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
At the store, they tried to sell me insurances and drop-off fees that I had already bought. Felt cheated.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff were very helpful, providing guides and assistance for online self-service car pickup.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Downgraded the car without reason, staff was inflexible, and waiting time exceeded 2 hours
Read More >Merlin Pearson
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The charges after returning the car were too high, I don't understand why.
Read More >Quintina Armstrong
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Quite satisfied
Read More >Lauren Margaret
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Two extremely bad experiences. Upon arriving, I was asked to upgrade and the staff had an arrogant attitude. I received a car without a coolant cap, which was unbelievably terrible!
Read More >Angela Perkin
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Acceptable
Read More >Prudence Kennan
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, I'm quite satisfied. The car was in great condition, it was a new model X3 with strong power and quick acceleration (probably because the car is relatively light). The onboard GPS was very useful. Important to note: The counter staff will still offer additional paid items such as insurance and prepaid fuel. I had already purchased insurance when I rented the car, the likelihood of needing glass and tire insurance is low unless you are in an area with poor security (like an incident near my home where a car window was smashed and robbed). Generally, you don't need it, especially if you're staying in a hotel. Prepaid fuel is also unnecessary; many gas stations are cheap, and it's unlikely you will use up a full tank right when returning the car.
Read More >Abraham Bronte
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite satisfied
Read More >Franklin Hoover
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental and exchange process was smooth, and the car's quality was excellent!
Read More >Violet Trollpoe
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pickup and drop-off were very convenient, and the staff was very friendly and nice. Great value for the price.
Read More >Anna Zechariah
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Not very satisfied
Read More >Sophia Cook(e)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service, new car, and reasonable price!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall service was quite satisfactory
Read More >Louise Rosalind
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They couldn't sell me an upgrade, so they gave me a lower-grade car. I booked a car with space for two 24-inch suitcases, but the Mini Cooper they provided had no trunk space. I had to pile the luggage on the back seat, increasing the risk of theft.
Read More >Adela Quiller
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The waiting line was too long!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Overall dissatisfaction, the order was already paid for but additional taxes were charged on site. More importantly, a mandatory towing insurance of over 1000 RMB was added, with various other fees totaling an extra 283 USD.
Read More >Ogden Gard(i)ner
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process of renting and returning the car went very smoothly.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
カウンタースタッフは親切で話しやすかった。
車も値段も満足です。
Read More >Elmer Frederick
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Only the Kia Soul was left, not the model I booked, and the queue was long.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The service attitude was okay, but because I did not purchase the additional insurance, the car provided was in poor condition. It was a red Kia with no power to climb hills, and the engine was unstable, functioning inconsistently. In the signal-less mountains, it almost stalled, scaring me half to death. During the 9 days of self-driving in the USA, I was constantly on edge, worried the car would break down in the middle of nowhere.
Read More >Theobald Swinburne
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Service was okay
Read More >Maxwell Carpenter
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great company, affordable prices, new cars, simple procedures.
Read More >
