Smooth Ending

Good! Satisfied.

Affordable and reasonable prices

Returning the car was very convenient. The airport shuttle service provided after return was timely and convenient. The driver was professional and enthusiastic. Thumbs up.

The details of the full fuel option (full tank service) were not clearly explained when picking up the car. They said if the fuel wasn't used up when returning the car, we would get a refund. However, when we returned the car at the destination, there was no refund. Contacting customer service didn't help either. It's a lesson learned: don't pay any fees at pickup.

There were quite a lot of people in line in San Francisco, I waited for nearly half an hour. Returning the car in Vegas was very quick, but the pre-authorization held my funds for almost a month.