Satisfied

Because we had a lot of luggage, the staff suggested switching to a Suburban. It turned out they were right, and it wasn't a forced upgrade.

The service desk attendant had a bad attitude and was very mean with a hint of racism. I was writing my email, which is typically a QQ email for people in China, and she told me not to write my phone number but to write my email. She then directly complained to someone else, saying 'Does she really understand me? She's still writing numbers.' I explained that our emails are composed of numbers, but she said her computer couldn't input numeric characters into the email. How ridiculous.

Very good

Clear handover process, quick return, and honest service.

Overall, it's pretty good. Although they initially promised a RAV4, we ended up with a Nissan, which was a gas guzzler. However, it was still comfortable to drive, and the car exchange was very fast. The service overall was quite good.