They kept pushing upsells—insurance, car upgrades, fuel fees, etc. I was talked into buying additional insurance by the front desk, even though it was only around 100 dollars, it was quite annoying. I thought the insurance included in my order was comprehensive, but their 'full insurance' was actually just an extra coverage similar to full insurance in other rentals. In the end, Alamo added another super coverage. This was the third Alamo I encountered during my trip at San Francisco airport, the previous two didn't ask these questions. Overall, the worst experience of this trip!

Initially given a Nissan with minor lighting issues, replaced with a Ford Explorer, which was in excellent condition. Automated process at San Francisco airport, very convenient.

I had reserved a Jeep Grand Cherokee, but upon arrival at the store, I was told it was unavailable. I was offered a Hyundai Santa Fe instead. Wanting an American car, I paid extra to upgrade to a Ford Mustang and specifically requested a V8 engine, which was confirmed. However, I received a convertible model with a V4 engine. Had I known it was like the domestic version, I wouldn't have paid to upgrade. I felt misled by the staff.

The car rental company's service is very good.

The Alamo company is quite good. There are plenty of vehicle options, and they are relatively new. The Jeep I rented had only driven a bit over 2000 kilometers. There were no additional charges or upselling. Just take your printed rental confirmation and proceed directly to complete the paperwork. The printed contract is the same as the rental confirmation.