Pick-up and drop-off were very simple.

Completed car rental in 5 minutes, very convenient through the machine

At the counter, I was asked if I would return the car with a full tank. I said yes, but they still charged me extra for fuel when I returned the car. They also added towing insurance without my consent, resulting in an additional $42.50 charge. I contacted the rental company, but they gave the same explanation, saying there was nothing they could do. However, after my daughter, who speaks good English, called them, they quickly canceled the charges. I've encountered this issue three times, and each time I had to resolve it myself because the rental company was essentially powerless.

Excellent customer service, upgraded vehicle for free

The Alamo counters are always busy, but it's worth it - they look after me and that is appreciated. I won't go anywhere else.

I rent a lot of cars and this is as smooth a rental process as you can get. Why go anywhere else right