Convenient, quick, and the car was in great condition

Staff provided very attentive service

They kept telling me that the insurance I bought in China was useless and insisted I buy their insurance. When I asked about the available miniVAN models, they said they didn't know. Their attitude was quite average. Then they recommended that I upgrade to a Sienna. Actually, for four of us with two kids, plus three small suitcases and two medium-sized ones, it all fit. Later, communication with a Chinese staff member was better.

Acceptable

The staff at the service counter were very nice and explained the differences between vehicle categories in detail.