Alamo at San Francisco airport is a horrible company. My car window was smashed, and my driver's license and luggage were stolen. The police suggested I change cars for safety reasons. It was already 2:30 AM, and I had four elderly people with me. However, the stubborn Alamo manager insisted on seeing my driver's license to give me a replacement car, despite me explaining the situation and even getting help from customer service. They claimed it was company policy due to liability issues with the police. If I didn't have a driver's license, how did I rent the car in the first place? Even if I had my license initially, what would I do if it got lost? This is a terrible company. It's incredible to encounter such poor service in a foreign country at 2:30 AM, leaving my family stranded at the airport. Later, I am extremely grateful to the AVIS manager at San Francisco airport, who, without any original documents, allowed me to rent another car just by showing photos and explaining the situation. Thank you so very much!

The rental and return process was very quick, and the staff even said not to worry about small scratches when returning the car. They were so generous. Renting a car in the US is incredibly convenient.

Even though I paid in full on QEEQ, I still had to input a lot of information at the self-service machine when picking up the car. Not sure why.

The rental company's system is very well-established, making pickup and return very easy.

Clear handover process, quick return, and honest service.