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Convenient pickup

The clerk forcibly insisted that we buy third-party insurance, claiming it was required by California law. I checked online and found no such law. The Asian clerk began to stall and refuse to complete the transaction. I mentioned that I had rented a car from this Alamo location five days ago with no such requirement, and the clerk became hesitant but still did not verify the law with a manager or provide us with any documentation. The whole incident was very unpleasant. I hope that in the future, Zuzuche improves their system to inform renters in advance about necessary insurance requirements at the rental location, preventing forced sales.

Great service, fairly new car, and they even drove us back to the hotel. The car return process was quick and efficient.

On the Chinese car rental website, 'mid to large' is labeled in Chinese, while in English it's 'standard.' Alamo's vehicle categories are 'small, standard, large, extra-large'. The difference between the English and Chinese descriptions caused us confusion. Therefore, the English terms should also be marked on the website to avoid misunderstandings.