Very convenient

The staff service was excellent. They suggested we pay $8 to upgrade to a larger Jeep, which could accommodate our bigger suitcase.

Very good

The processing speed was acceptable, but there was a Hong Kong girl named Tiffany who was very misleading. The car provided was not the same size as the one booked, and there was no prior communication with the customer. Later, a manager named Steve came out and reluctantly helped to resolve it. Overall, not satisfied.

Car's are very well maintained. I like Budget rentals.

Great Service. Customer service was also very good, they helped me in resolving to drop the car in a different location.