Everything went smoothly. The lady at the next counter saw us waiting in line and called us over to assist us directly.

Long queue time. The original Ford wasn't available at pickup, so I paid an extra $4 for a Nissan. They also tried to upsell insurance. Due to language barriers, I ended up purchasing an additional $16 insurance policy, although I had already bought one. I never received the insurance document and couldn’t understand much of it.

Delayed for an hour because the car had no keys

They were not familiar with the vehicle insurance; they told me it was covered when my car got damaged, but in reality, it wasn’t covered.

I don't understand why the actual rental price is over 20% higher than the online price. Are the taxes really that high?