I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.

Very satisfied, easy to find

Average

Waited in line for a long time, too few staff members.

Long lines, waited over an hour, no car choice, the assigned car was not the model we booked.