Very Happy

I waited in line for over an hour to pick up the car, which is understandable during peak tourist season. When it was my turn, the staff informed me that the only available model was a Hyundai Santa Fe. I didn't want to drive a Korean car and told him so, but he said I had no other choice unless I paid more. The cars he recommended all required an additional $100 per day. I agreed to downgrade to a standard SUV and was okay with a five-seater, but they only had a Kia available (I've clearly stated I don't drive Korean cars!!). In the end, I chose a Cadillac XTS, which cost an extra $25 per day. I had booked a seven-seater SUV but ended up with a five-seater sedan, and I still had to pay more?

The price at the rental counter differed from my reservation price. Although I had fully prepaid, the rental company showed that I still owed over $150. After contacting the rental company and the customer service of the rental platform, they finally corrected the price, but I had to spend an hour at the counter to complete the rental process.

No complaints, really good!

The car was good. However, the car I initially wanted was always unavailable, and they kept trying to recommend more expensive options.

The service attitude was excellent.