San Francisco - Mountain View - San Francisco

The pickup process was very slow, I waited in line for two hours, and it took them 35 minutes to serve each person. Despite confirming that I did not need any insurance services at the time of pickup, as all insurance and services were covered in the rental contract, I was inexplicably charged $183.94 when returning the car. This fee almost matched my entire rental cost, which left me speechless.

The receipt and the pre-authorization charges do not match. There are still a few hundred dollars in pre-authorization that have not been canceled.

The service was really good, and returning the car in a different location was very convenient. The staff was very nice.

The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people. The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient. At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.

Great experience!

Easy to book and good price!