Everything went smoothly. The lady at the next counter saw us waiting in line and called us over to assist us directly.

Great service, easy to pick up and return the car.

Arrived at 10 PM, not many people, fast queue. I booked a 'Mid-size SUV' on Zuzuche, but the counter staff told me it was a standard SUV, not full size. The Zuzuche website couldn't switch to English, so I couldn’t argue with him. If the website showed the vehicle model correctly, it should have been full size. This was frustrating. If the website could switch to English, I could have argued my case. I was very dissatisfied with this. Finally, he agreed to upgrade me to a Toyota Highlander for free, which was the type I booked in the first place, as if he was doing me a favor. I hope you can communicate better with rental companies so the reservation can show the exact model we are entitled to. This would make on-site communication easier.

Some recommendations were made, but everything was based on the customer's preferences. Excellent car rental experience.

The car was good. However, the car I initially wanted was always unavailable, and they kept trying to recommend more expensive options.