San Francisco City

The pickup process was very slow, I waited in line for two hours, and it took them 35 minutes to serve each person. Despite confirming that I did not need any insurance services at the time of pickup, as all insurance and services were covered in the rental contract, I was inexplicably charged $183.94 when returning the car. This fee almost matched my entire rental cost, which left me speechless.

The wait time was too long

Very dissatisfied, it's a scam. Unexpected charges. After paying domestically, there should be no hidden fees.

Not very satisfied with the vehicle selection; the replacement model was even worse than the originally reserved one. Contrary to the website's claim of free upgrades, the final price was higher than the preliminary quote from Zuzuche.

good price, delivery of car took little more time than usual. late night not my counter persons

good price and prompt customer care replies.