Highly satisfied, no upselling, great vehicle upgrade

I specifically wanted a Ford Mustang convertible and booked it two months in advance. They gave me a Beetle convertible instead, claiming it was the same class. I complained to the rental company customer service, but it wasn't resolved.

The line was very long, waited for 40 minutes. The staff near the airport thought we were clueless since we just landed and tried to upsell insurance, saying everyone here buys it. However, I had already purchased what I thought was necessary insurance online. I didn’t buy extra insurance for the two other cars later, and no one tried to sell it.

Quite good

Very nice vehicle. Convertable mini beetle that was comfortable and great to drive. Pick up and drop off was a breeze.

Very easy to book and provide the best prices by far.