San Francisco

Good

Whenever I rent a premium model, it's not available. They give a Volvo instead of a Lincoln, a newer model instead of an X5.

We rented a 5-seater SUV in San Francisco. They asked if we wanted a 7-seater since there were only two of us, but we declined. However, the staff still gave us a 7-seater (probably because there were no 5-seaters left). I asked if there was any extra charge, and they said no. When we returned the car at LA Airport five days later, I found an extra charge of $59.75 on my receipt for the upgrade. They told me to contact San Francisco for any disputes. I called San Francisco and explained the situation; they promised a refund. I haven't received it yet, but I will continue to follow up.

Pretty good overall, just got added roadside assistance insurance when picking up the car, but returning the car was easy.

Very nice vehicle. Convertable mini beetle that was comfortable and great to drive. Pick up and drop off was a breeze.

Very easy to book and provide the best prices by far.