Western USA

Excellent service. Arrived at 8 AM with almost no queue. The staff was quick and didn't push any upsells.

Although the queue time was long, the service was excellent. When I lost the key, the staff stayed with me the whole time, providing assistance and transportation. They had someone tow the car back, but I later found the key, so they didn't charge a towing fee. The next day, they refunded my deposit in full. Budget's service in San Francisco is much better than in Los Angeles.

Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.

The receipt and the pre-authorization charges do not match. There are still a few hundred dollars in pre-authorization that have not been canceled.

At Budget in San Francisco, you need to take a shuttle train. The pickup process was quick, and the staff were friendly. You only need a driver’s license. The Ford EDGE I reserved was unavailable, so they offered me a choice between a JEEP Grand Cherokee and a Hyundai Santa Fe. I chose the Grand Cherokee without hesitation as it’s a high-end car in my home country.