I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.

Very satisfied

It was okay.

They need to explain the charging details more clearly to customers!

The staff had a good attitude, but many people rent from Budget, so the wait time for the paperwork was quite long.