I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.

Aloha

Very dissatisfied. I've used other car rental companies in the US, and their service was good and fast. We arrived at Budget around 9 AM, and there were many people in line, but only three or four service desks were open.

Very efficient, no insurance upselling.

Fast and convenient.