Pretty good

The wait time was too long

Without any warning, unnecessary insurance was bundled directly, and no one mentioned it. They just gave me a large paper to sign, which included the insurance.

The staff was impatient and tried to push insurance on me. I told them I had already bought everything and didn't need any more insurance, but the staff's attitude changed immediately! They were extremely impatient, not allowing me to ask any questions. Also, they did not inform me that I needed to return to the counter on August 6 to renew the contract. I returned the car as scheduled, yet they charged me over $240 in late fees. Renting from Budget rental car makes me feel unsafe!

They need to explain the charging details more clearly to customers!