Overall, it can be considered good

The staff service was excellent. They suggested we pay $8 to upgrade to a larger Jeep, which could accommodate our bigger suitcase.

I waited in line for over an hour to pick up the car, which is understandable during peak tourist season. When it was my turn, the staff informed me that the only available model was a Hyundai Santa Fe. I didn't want to drive a Korean car and told him so, but he said I had no other choice unless I paid more. The cars he recommended all required an additional $100 per day. I agreed to downgrade to a standard SUV and was okay with a five-seater, but they only had a Kia available (I've clearly stated I don't drive Korean cars!!). In the end, I chose a Cadillac XTS, which cost an extra $25 per day. I had booked a seven-seater SUV but ended up with a five-seater sedan, and I still had to pay more?

Overall, it was very good. It would be even better if there were more Chinese services. When there are a lot of people, it can get busy, and the waiting time can be long, possibly due to the holiday!

Great experience!

Easy to book and good price!