Staff had a bad attitude, no patience at all, unclear communication. Despite having purchased insurance online, staff added additional insurance charges, and even used insulting language during repeated requests for cancellation. A very poor experience in San Francisco.

Some recommendations were made, but everything was based on the customer's preferences. Excellent car rental experience.

The service was excellent. They upgraded me to an Outback for free because the car I booked was unavailable. Initially, they asked if I wanted to pay for an upgrade, but after I declined, they reluctantly did it for free, haha. Luckily, they didn't try to sell me insurance since they saw I was using QEEQ, which already included insurance.

They need to explain the charging details more clearly to customers!

Exceeded my expectations!

Easy to use!