I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.

Affordable and plenty of car models to choose from.

Staff had a bad attitude, no patience at all, unclear communication. Despite having purchased insurance online, staff added additional insurance charges, and even used insulting language during repeated requests for cancellation. A very poor experience in San Francisco.

The queue was longer than at AVIS next door

I took us about 1.30 hr to get a car but it might be pretty crazy on that day(other brands did have similar experience)

Very bargaining price including valuable point system