Scenic Route 1 from San Francisco to San Diego.

The staff had a bad attitude. When I pointed out that the car given to me was different from the one I reserved and requested the reserved car, the staff kept pushing me to pay for an upgrade. When I refused, their attitude became even worse. I contacted the rental company's customer service on-site, asking them to communicate with the staff over the phone, but the staff's attitude deteriorated further. The whole negotiation took about 90 minutes, and in the end, I only got the Hyundai given to me initially, not the reserved Ford or any of the other models listed as possible alternatives. I have booked directly through AVIS's website before and experienced similar issues, but they were resolved satisfactorily after negotiations. This was the worst rental experience out of my six times renting a car in the U.S.

Convenient and fast

Big company, the vehicle was in great condition, over 20,000 miles, and no issues throughout the journey.

I don't understand why the actual rental price is over 20% higher than the online price. Are the taxes really that high?

Pretty good overall, just got added roadside assistance insurance when picking up the car, but returning the car was easy.