The AVIS staff saw the BUDGET queue and proactively assisted in processing orders (they actually belong to the same company). After inquiring if we needed the full tank return service, there was no further upselling. Their attitude was excellent. They provided us with a new KIA SPORTAGE 4WD, which was perfect for our trip to the Sierra Nevada. Thumbs up!

Very satisfied

Long queue time. The original Ford wasn't available at pickup, so I paid an extra $4 for a Nissan. They also tried to upsell insurance. Due to language barriers, I ended up purchasing an additional $16 insurance policy, although I had already bought one. I never received the insurance document and couldn’t understand much of it.

Not very satisfied with the vehicle selection; the replacement model was even worse than the originally reserved one. Contrary to the website's claim of free upgrades, the final price was higher than the preliminary quote from Zuzuche.

When we picked up the car in San Francisco, we waited in line for half an hour, and there was no self-service option, which is not as good as Alamo. The receptionist, who seemed to be Chinese, spoke English the entire time and was very polite with a constant smile, but we felt he was a bit deceitful. Despite having already purchased full coverage insurance from the rental website, he forced us to buy an additional $50 insurance without explaining it properly. He simply mentioned that if anything happens, we could call this number for assistance, and we agreed. He then presented us with a bill that was $52 more than our reservation. We almost fell for it. When I asked for clarification, he finally backed down. We even showed him our reservation which clearly stated in English that we already had all the necessary insurance and didn't need any extra coverage.