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Last updated on: April 11, 2025
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329Rental Locations
89Airport Locations
Map View of Car Rental Locations in London
Enterprise
8.6/10
Europcar
8.2/10
National
8.3/10
AVIS
8.3/10
Budget
8.3/10
Alamo
8.5/10
Shouqizuche
7.2/10
GREEN MOTION
6.5/10
Hertz
8.0/10
SURPRICE RENT A CAR
6.6/10
U-SAVE
8.7/10
DRIVALIA
5.6/10
Allegiance Mobility Group
6.0/10
Keddy by Europcar
7.6/10
Routes
9.0/10
Easirent
6.4/10
ARNOLD CLARK
10.0/10
ACE
5.7/10
Dollar
7.8/10
GOLDCAR
7.3/10
Firefly
8.9/10
Interrent
6.1/10
Thrifty
7.7/10
Reviewed: April 7, 2025
Although my flight was delayed, they kept the vehicle for me. However, they still tried to sell me driving insurance. The fuel tank was only half full, so I had to refuel before hitting the road.
Reviewed: April 4, 2025
We arrived a bit later than the scheduled pickup time, yet there were no cars available. After completing the paperwork, we had to wait over ten minutes for the car to return.
Reviewed: March 18, 2025
Good service attitude, no sales pitches, and convenient return process.
Reviewed: February 11, 2025
Very convenient with excellent service attitude.
Reviewed: April 5, 2025
The overall service was fine, but our car was canceled due to our flight delay, and we had to pay more to get another car at the store.
Reviewed: March 31, 2025
I have rented cars abroad many times in Europe, but my experience with Europcar in London was exceptionally troublesome and disappointing. I strongly advise against choosing this company in London. From the very beginning, the car pickup staff try to sell insurance and make intimidating remarks, followed by complicated processes involving various fines, and ending with a series of email hassles related to returning the car. For such a large company, their London branch is full of pitfalls, fines, and inexplicable issues that will cause you significant trouble. The service and overall experience are extremely poor. Among all the car rental companies I have used many times, this one is by far the most frustrating and stressful. Renting a car is supposed to enhance convenience, especially when traveling abroad where there may already be language barriers, but this company will ensure you deal with endless issues during your trip. Choose wisely, and I strongly suggest avoiding this company in London.
Reviewed: April 1, 2025
We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.
Reviewed: March 16, 2025
Very satisfied and convenient, have been using it for a long time.
Reviewed: March 14, 2025
The car rental experience this time was perfect. Upon landing, it was very easy to locate T5. Right outside the exit was Avis's shuttle, which took only five minutes to reach the rental office. There was no insurance upselling; I opted for an additional trailer insurance at £5 per day because the countryside roads were extremely narrow. When a large truck approached from the opposite direction, I had to stop on the roadside in a hurry and accidentally scratched the tire. I’m not sure if I’ll be charged for it. Upon returning the car, the staff assured me not to worry since I had purchased comprehensive insurance back in China. The trip isn’t over yet, so I haven’t seen the final billing statement.
Reviewed: March 16, 2025
Good. Dispute over scratch on car body was efficiently resolved after we could show photos of condition at point of returning the car.
Reviewed: March 10, 2025
Not very friendly or communicative. Overcharged me for damage. The rest was more or less fine.
Reviewed: January 31, 2025
Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.
Reviewed: March 10, 2025
Excellent customer service. Speedy and efficient service. Extremely polite!
Reviewed: February 6, 2025
The company staff were very professional and patient, and they quickly answered all my questions.
Reviewed: January 31, 2025
Excellent car rental company, offered a free upgrade.
Reviewed: March 8, 2025
Couldn't get the car at all. Avoid Eurocar. It's actually operated by Eurocar, but they claimed the vehicle availability on the third-party system was incorrect. We checked their official website, and even though it showed cars available, it doesn't necessarily mean there are cars in reality. Totally ridiculous. Herz and Avis are much better.
Reviewed: November 19, 2024
Too much hard selling, from 100 pounds a day to 20 pounds a day, it's endless and exhausting. They even inexplicably charged for an extra day. This is not recommended.
Reviewed: October 6, 2024
Very satisfied, I will choose their cars again next time.
Reviewed: August 25, 2024
Overall, the service provided by QEEQ was quite prompt and satisfactory. However, the service from the actual rental company, Europcar, was rather passive. They didn’t confirm any scratches during pickup, and during drop-off, they claimed the car had been scratched by us. Fortunately, we had recorded everything on video; otherwise, we would have had to pay for the damages.
Reviewed: August 17, 2024
The lady at reception was very enthusiastic and cheerful. Great positive energy.
Reviewed: March 4, 2025
The vehicle was clean and tidy. Customer service was smooth and they were polite
Reviewed: March 4, 2025
The vehicle was very dirty inside with alot of external damage. Green motion accidently charged me for an additional day prior to the vehicle return (the return date on qeeq was correct on the signed vehicle contract). They promised to refund me and never did. Luckily qeeq assisted with refunding me
Reviewed: February 6, 2025
The service was decent, but the car model did not match the description. The process was fairly quick, but the booked car was unavailable, possibly because we arrived too early. The deposit was excessively high, £1505. Purchasing their insurance might lower the deposit amount.
Reviewed: February 10, 2025
No queue, and the airport shuttle bus is very convenient.
Reviewed: February 8, 2025
Great! I always rent cars from Hertz for road trips.
Reviewed: October 4, 2024
We arrived at HERTZ earlier than the scheduled time, and the reserved car model was not available. The staff said they could only offer an electric car or a manual transmission car unless I paid double the order price for an upgrade. I declined and decided to wait. After waiting for nearly 2 hours, another experienced staff member managed to provide me with an SUV one size smaller than what I had reserved. I had booked a small SUV, which was supposed to fit three 24-inch suitcases in the trunk, but they gave me a compact SUV that barely fit two 24-inch suitcases. After placing the luggage, there was barely room for even a large bottle of water in the trunk. Having rented cars internationally five or six times, this was the only time a rental company downgraded my car model. The service at HERTZ Heathrow Airport branch was really disappointing. The car itself was in good condition, quite new, with only a few thousand miles on it.
Reviewed: October 4, 2024
We arrived at HERTZ earlier than the scheduled pickup time, and they didn't have the reserved model available. The staff said we could only choose either a fully electric car or a manual transmission vehicle, or pay double the order price to upgrade to another option. I refused and suggested waiting to see what could be done. After waiting for nearly two hours, a senior employee helped us by offering a smaller SUV model compared to what we had booked. I had reserved a compact SUV capable of fitting three 24-inch suitcases in the trunk, but we were given a subcompact SUV where only two 24-inch suitcases barely fit. After storing the luggage, there was hardly any space left—even a large bottle of mineral water couldn't fit. I've rented cars abroad five or six times before, and this was the only instance where the rental company downgraded the car model. The service at the HERTZ Heathrow Airport branch is genuinely poor. However, the vehicle itself was in good condition—very new with only a few thousand miles driven.
Reviewed: February 8, 2025
This rental location does not offer 24-hour drop-off service. It opens at 7 AM, which could be problematic if you have an early flight. Suggest clarifying this.
Reviewed: October 19, 2024
Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.
Reviewed: July 27, 2024
The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.
Reviewed: June 13, 2024
Good service, they offered insurance but didn't push when I declined.
Reviewed: January 14, 2025
The extra insurance was super expensive. It was more than the rental price, which seems ridiculous.
Reviewed: December 24, 2024
There is a free shuttle bus from the airport, and the staff was very friendly. Very satisfied.
Reviewed: November 20, 2024
Waited pretty long and my tire had a slow leak. No one was rude or anything so I enjoyed the employees for sure.
Reviewed: November 12, 2024
The car rental process was smooth, the procedures were simple, and both pickup and return were very quick.
Reviewed: December 2, 2024
There is mandatory insurance upselling. The company's staff said the rental fee is low, so insurance must be upsold.
Reviewed: November 18, 2024
Although I wasn’t a fan of the manufacturing quality of the MG I had, I was grateful for the upgrade to automatic and the friendliness of Mark at the desk when I picked up and dropped off the car
Reviewed: November 13, 2024
I waited in line for 2 hours. This was my most frustrating car rental experience, completely tricked by the London Devila car rental company. I underestimated the speed of the London Underground and the airport express, and even worse, the efficiency of the rental company. There were only 2-3 people ahead of me, but by the time it was my turn, over 2 hours had passed. A man dressed in a suit and tie, looking different from the other staff, attended to me. He told me my reservation had expired, as bookings were only held for 1 hour. I had to make a new rental at a rate of £140, and he said I had no other choice because the original booking was non-refundable and there were no other rental companies nearby. They said they only had expensive automatic cars available. As I had no evidence to prove I arrived within the 1-hour window, I couldn't reinstate my original booking. Left with no choice, I negotiated and rented a car for 2 days at £82. While discussing the issue with the platform, the woman behind me said she had also arrived late and had booked an automatic car online, but she wasn't good at driving manual cars. After completing my paperwork, I saw she had already picked up her car. This indicates that there were indeed other automatic cars available. This rental experience made the reservation meaningless—not only did I not get the car I booked, but I was forced to rent on-site at double the price, feeling like I was being taken advantage of in a bad situation.
Reviewed: November 12, 2024
The car rental staff asked me to pay a deposit of £1950 with my credit card instead of using a pre-authorization when I picked up the car. After returning the car, I emailed them to request a refund of the deposit, but they claimed that the £1950 payment was just a pre-authorization. When I emailed again, asking them to check their bank payment records, they stopped replying. This is a scam car rental company.
Reviewed: October 7, 2024
The car pickup process was the most troublesome, but everything else was great.
Reviewed: September 30, 2024
The efficiency was quite low, and they indirectly charged an extra £15 for airport drop-off; otherwise, we would have had to wait for half an hour. Feels like a rip-off.
Reviewed: July 16, 2024
Service efficiency is average. Returning the car in the afternoon needs improvement. The car key should be placed in a prominent location at the rental company, not handed over to airport security. After working hours, it was difficult to find the security personnel. I had to ask several people and wait a long time to find where the key was left.
Reviewed: July 4, 2024
Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.
Reviewed: June 29, 2022
The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.
Reviewed: December 7, 2022
I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!
Reviewed: December 19, 2022
Staff overselling upgrades and unable to process deposit due to machine error twice
Reviewed: December 13, 2022
The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.
Reviewed: January 2, 2024
Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.
Reviewed: September 18, 2023
The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.
Reviewed: August 18, 2022
The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.
Reviewed: August 11, 2022
Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage
Reviewed: August 25, 2023
The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.
Reviewed: November 8, 2019
Friendly staff, car was exactly what was ordered with no problems.
Reviewed: October 14, 2019
The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,
Reviewed: September 20, 2019
Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info
Reviewed: August 10, 2020
The staff seemed very business-like and not enthusiastic. The Indian clerk had a heavy accent, making it hard to understand.
Reviewed: January 1, 2020
Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.
Reviewed: November 9, 2019
There were only two or three staff members, the process was complicated, and I had to wait more than an hour to get the car. I reserved a BMW 5 Series Touring but was given a Land Rover Discovery Sport, which is a completely different model.
Reviewed: October 8, 2019
Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.
Reviewed: August 15, 2019
make sure you bring all the required documents. passport proof of address within last 3 months credit card dvla check code
Reviewed: August 3, 2019
Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.
Reviewed: July 24, 2019
You definitely get what you pay for - they are cheap for a reason. After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!
Reviewed: April 8, 2014
The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.
Reviewed: July 31, 2019
This company are the worse bollocks I have ever come across. EWould NOT give me a car that I had paid for because they said my drivers licence was not mine. WTF....... I had o2 bill, code from DVLA, everything registered to address on my licence which was mine. THIS IS A SCAM BEWARE OF INTERRENT. I was not the only one this happened to when I was waiting.
Reviewed: July 17, 2019
Not a negative thought in the whole process. Simple, would recommend to friends.
Reviewed: June 7, 2019
Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.
Reviewed: December 15, 2018
Waited half an hour for the shuttle and then another 20 minutes to get to the car rental company. I presented all the required documents as per the platform's requirements and paid online in advance. Once there, I was told I couldn't pick up the car because I needed an international driving permit. I called customer service, and they said they would coordinate. An hour later, they called back and suggested I switch to another rental company like Enterprise. I had to take a shuttle back to the airport and then another to the new rental company. I arrived in London at 1:30 PM, and by the time I got back it was almost 4:00 PM. I had an appointment at 5:00 PM, so I had to cancel the rental. I called a taxi, which cost me 30 pounds to get back to the hotel. It's been over a week, and I still haven't received a refund. An 8+ rating is ridiculous; is this company using us as guinea pigs?
Reviewed: July 17, 2017
Booked an X3 but got a Land Rover Discovery Sport, a brand new car with only 1600 miles on it… But the air conditioning was broken! Picked it up on a Sunday and no one could fix it, and there were no other cars to switch to. We had to drive north on the highway with the windows down. Sigh… It's better to choose a big company! The rental company only cares about taking your money and nothing else. Make sure to be well-prepared!
Reviewed: July 16, 2014
Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.
Reviewed: July 14, 2014
We were 2 hours late when picking up the car, and they said the car had already been rented to someone else because we were late. We originally booked a 7-seater that could fit 4 pieces of luggage, but we got a smaller car. If we seated 7 people, there would be no space for luggage at all. The back seats can only accommodate children aged 3-5. The return location was very inconvenient. We had to drop off our luggage for check-in first and then return the car, which took about 1 hour and 20 minutes. We almost missed our flight. The GPS that we rented with the car was useless and led us the wrong way. We ended up using our own mobile phone for navigation.
Reviewed: June 24, 2014
The service was pretty good. They were extremely thorough when inspecting the car during exchange. The refund of the deposit was a bit slow.
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