CAR RENTAL REVIEWS ON ALAMO IN LONDON

The car provided is good, except the Add Blue was almost finish, so I have to topup along the route. I forgor to claim for reimbursement

All good

We are always met at the door by the ALamo agent whenever we rent a car from Alamo. There is never any queue. However, the Mercedes A series we booked was not available, so we settled for a Volkswagen Arteon which was a pleasure to drive as it was a smart car.

QEEQ provides the best price I can find and they always cancel the booking and rebook if the price falls more than 5% which happened with my booking. This is great as it gives me additional savings. The service as I get from QEEQ is excellent. The customer service always replies promptly whenever I contact them by email.

The car rental company is very professional. The staff provides one-on-one service without excessive sales tactics. They explain the services offered upfront, so you can choose to purchase if needed without any hard sell. The price is still a bit higher compared to other European countries, but this is the UK, and it's somewhat understandable since everything is quite expensive here.

Team was very friendly and understanding, will recommend taking car from them.

Vehicle was great, felt like an upgrade because of the quality and newness - really enjoyed driving it. Curtis checked me out and back in, he was super helpful answering my questions on pick and checking the car condition with me. He was fast on the drop off too. Very respectful and helpful employee, represented Alamo very well!

Didnt get a price drop this time. Booking was easy. Only confusing thing with Qeeq is the deposit and then additional payment on pick up, might be good for Qeeq to include the original quote in the receipt to show it matches the original quote,

Alamo's service is quite good.

The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.

I really like this company. After renting in the USA and Australia, this is my third time with them. Both pickup and drop-off were smooth and effortless. Highly recommended.

Great vehicle in excellent condition. The collection with Ismael was amazing and he explained everything clearly and was super helpful, polite and friendly.

Great service and price - everything just works.

The staff did not have the car we booked or similar and gave us a smaller car and made us pay more to get one that would fit. That did not charge the qeeq prices or the prices on their website but a lot more

Need better communications with the Alamo people as we got sarcastic comments about not booking direct.

Very satisfied

Satisfied

Everything was fine except we were given a higher fuel consumption car last minute. The vehicle condition was average.

Convenient airport pickup, short wait time at the store, and the staff quickly handled the car rental procedures.

The representative's attitude was not great. We arrived 20 minutes early to pick up the car but still received it almost 30 minutes later than scheduled. Less than an hour into driving, the screen showed a 'low engine coolant' warning. At the next city's service point, the rental company said this brand's cars often have this issue and to just ignore it, though the warning kept appearing throughout the trip. The trunk can only fit three 28-inch suitcases, which is somewhat different from the official description.

Very smooth pick-up process. Helpful staff at pick-up and return locations.

Satisfactory

Excellent

Very satisfied

Efficient service, easy pickup and drop-off.