CAR RENTAL REVIEWS ON EASIRENT AT LONDON LUTON AIRPORT, LTN

Car wasnt clean. Staff were helpful and professional

Too far from airport, too long waiting, wrong car provided despite instructions at booking, car provided was filthy and almost empty of diesel.

Shambolic. Watched three people infront of me being ripped off. They were desperate for a car, and had to pay an extra £45 per day to take out the excess cover. I wasn't desperate, so when they tried it with me, I had to walk out. You pay for what you get. It looks cheap, but they Will rip you off.

Staff were helpful but there was a long wait for service and for the car to be brought round from storage and handover. The car was good value for money but the interior was dirty and stained.

'Alexandra' at Luton gave me a brand new, more spacious car than I thought I would get! On return, one of the staff thought that I may have made slight damage to the car, but volunteered nonetheless to ask another member of staff, who confirmed that the damage was negligible and did not warrant any payment. Very decent behavior!

There were some hidden costs for the extra insurance. We paid for the insurance online with the booking, but we were told we should get more insurance, which added 200 pounds onto our costs. It would have been better to know this beforehand.

Was absolutely fine. Precious experience was a bit less but this time was absolutely fine and kind service

Car was just ok. Khalid and Chai at the Easirent desk were both friendly, very helpful and professional.

Car was fine and staff very good. The only downside is that you have to take the shuttle bus to collect the car. We were lucky to pick up a bus as soon as we got outside the terminal. Free service but takes around 15 minutes to get to the pickup point. Not so bad on return as it was daylight and we new how long it would take. We would use the company again as the difference in price made it worthwhile.

J’ai apprécié d’être surclassée. La voiture était spacieuse. Le seul problème est de m’avoir incité à restituer le véhicule avec le réservoir d’essence vide alors que je n’avais une location que pour 300 miles. J’ai donc payé plus en essence car j’ai rendu la voiture avec le réservoir plein au quart...

Waited about an hour to be served so was late for my work. Car was dirty as pressure washer was not working so it was difficult to check condition of the vehicle. The previous renter obviously was a smoker as there was ash over the windows. A very poor attempt at cleaning the vehicle and an absolutely terrible amount of time waiting to be served. I won’t use this company again

The car that i ordered was not available. i was offered an "upgrade" - pick up track.... poor choice. poor condition, broken tail light. got a feeling that the only thing that this company is looking for are ways to make me spend more money (super expensive additional insurance, paiud 100 pounds to rent to kids boosters), etc.

We had a free upgrade which was fantastic. Mamod was excellent, great customer service, very smooth hiring. Will definitely be recommending

Very transparent, easy to book and find information

Slow at picking up car, had to wait in a queue and then wait whilst electricity went down for 10 mins (daily occurrence) and then wait for car to be washed. Had to pay £260 for a small scratch on door which had occurred through a stone strike.

Very helpful staff at the counter. Only complaint is that the additional driver charge was expensive (at 10 pounds per day)

La voiture était un peu basique mais le personnel très serviable et le processus très efficace

Très facile a utiliser

Car was smelly and floors were really dirty.

I was not previously aware of the 100 mile cap. I also paid extra for a Ford Fiesta type car but was given a very basic Yaris Ayos. The biggest difficulty I had was that the email I received had a link to the google maps location of the drop off/pick up area, when I followed it it didn’t take me back to the drop off place. It took me miles away in the other direction. I then had to pay for the extra mileage. It made the experience very stressful. Also when I tried to refill the car with petrol the dial did not appear as full (despite being full), again I felt really stressed about this. I found the whole experience very difficult and I won’t rent with easirent again

Great inconvenience caused on the collection day.

Counter staff at Luton, Kingsley and Khalid were extremely helpful, polite and responded to all my queries quickly. Excellent customer service, Dealing with my individual needs. The non counter staff also provided a high level of excellent customer service.

Booking was simple and easy.