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Last updated on: April 23, 2025
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21 Rental Locations
Pickup
On arrival you can proceed straight to the rental branch via our shuttle bus service operating every 5-8 minutes from outside the arrivals hall in any terminal. TERMINAL 1 CLOSED. TERMINAL 2 Bus stop 7 and 8: Ground floor outside arrivals hall. TERMINAL 3 Bus stop 17 and 18: As you exit arrivals, head straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. TERMINAL 4 Bus Stop 2: As you exit arrivals, head towards the exit located near the underground tube station, turn right out of these doors. TERMINAL 5 Bus Stop 26 and 27: As you exit arrivals, head past Costa Coffee and Marks Spencer’s shop. Use the exit doors next to Cafe Nero and then cross to 2nd lane.
Telephone
+442081501809
8.8/10 Very good
500+ ratings, 2 reviews
View details
Closed
Pickup
On arrival you can proceed straight to the rental branch via our shuttle bus service operating every 5-8 minutes from outside the arrivals hall in any terminal. TERMINAL 1 CLOSED. TERMINAL 2 Bus stop 7 and 8: Ground floor outside arrivals hall. TERMINAL 3 Bus stop 17 and 18: As you exit arrivals, head straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. TERMINAL 4 Bus Stop 2: As you exit arrivals, head towards the exit located near the underground tube station, turn right out of these doors. TERMINAL 5 Bus Stop 26 and 27: As you exit arrivals, head past Costa Coffee and Marks Spencer’s shop. Use the exit doors next to Cafe Nero and then cross to 2nd lane.
Telephone
+442081501809
8.8/10 Very good
500+ ratings, 1 reviews
View details
Closed
Pickup
AIRLINE PASSENGER: Our central Heathrow car rental station is open 24/7 and a short shuttle bus ride from Terminals 2, 3, and 4. Terminal 2: Shuttle bus departs from stops 7 and 8. Terminal 3: Shuttle bus departs from stop 17. Terminal 4: Shuttle bus departs from stop 2. Once you arrive at the bus stop, please call the rental company for shuttle bus arrangements at +44 01344484100. Local Renter: Please set your GPS to address: Northrop Rd, Hounslow TW6 2QA, UK
Telephone
+443445446000
8.8/10 Very good
500+ ratings, 1 reviews
View details
Closed
Pickup
Local renters go to car lot. AIRLINE PASSENGER: Our central Heathrow car rental station is open 24/7 and is a short shuttle bus ride from Terminals 2, 3 and 4. From Terminal 2 you can get the shuttle bus from stops 7 and 8. From Terminal 3 you can get the shuttle from bus stop 17, and from Terminal 4 its bus stop 2. LOCAL RENTER: Exit M4 Jn 4 sign to LHR. At roundabout take exit signposted Terminal 1,2,3. Follow signs for Car Rentals PREFERRED SERVICE: There is a preferred cabin in the car park that clients are to go directly to. OUT OF HOURS: Vehicles must be returned to Northrop rd location (terminals 3 and 4)
Telephone
+443445446000 / +441344484100
8.7/10 Very good
2000+ ratings, 10 reviews
View details
Closed
Pickup
Simply pick up your car when you land by taking the appropriate shuttle bus from your arrival terminal to our Europcar Heathrow station: Terminal Two – bus stop 7 Terminal Three – bus stop 18 Terminal Four – bus stop 2 Terminal Five – bus stops 26 & 27 Please call the branch if you need any help.
Telephone
+443713843410
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.
Telephone
+442088976261
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Call on arrival +44 (0)3301188341. Whatsapp +44 (0)7534179119 Terminal 2: Follow signs to Short Stay Car Park Level 4, Please wait by the lift area near Row H. Our shuttle service runs every 35-45 minutes and our driver will meet you there. Terminal 3: Follow signs to Short Stay Car Park Level 3, Please wait by the lift area near Row A. Our shuttle service runs every 35-45 minutes and our driver will meet you there. Terminal 4: Follow signs to Short Stay Car Park Level 2, Please wait by the lift area near Row E. Our shuttle service runs every 35-45 minutes and our driver will meet you there. Terminal 5: Follow the signs to Short Stay Car Park Level 1, Please wait by the lift area near Row R. Our shuttle service runs every 35-45 minutes and our driver will meet you there.
Telephone
+443301188341 / +447534179119
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
After collecting your baggage, please phone 07721644925. The rental agent will ask for your name, confirm the terminal you have arrived at and give you instructions on where to meet the dedicated Arnold Clark shuttle bus. Our shuttle bus journey time from the terminals should take no longer than fifteen minutes. Below you can find more information on each dedicated pickup points for Terminals 2, 3, 4 and 5. Terminal 2 As you exit arrivals, head towards the exit located near Nero Express and M&S Simply Food. Walk straight across car park level 1 following signs to Hilton Garden Inn. Pick-up point is at Row G next to the entrance of the Hilton Garden Inn. Terminal 3 As you exit arrivals, follow signs to short stay car park 3, take the lift to level 3 and our pick-up point is on this level at the mini cab/private hire pick-up area. Terminal 4 As you exit arrivals, head towards the exit doors next to Travelex Currency Exchange, walk across into the short stay car park on level 1 and follow signs to mini cab/private hire pick-up area. Terminal 5 As you exit arrivals, head towards the exit doors next to Caffé Nero, then use the lifts to arrive at the short stay car park level 2. The pick-up point is directly opposite the lifts at Row S.
Telephone
+442030317638
8.4/10 Very good
2000+ ratings, 6 reviews
View details
Closed
Pickup
PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.
Telephone
+448433093009
8.4/10 Very good
200+ ratings, 0 reviews
View details
Closed
Pickup
PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.
Telephone
+448433093009
8.4/10 Very good
1000+ ratings, 7 reviews
View details
Closed
Pickup
Your booking will be serviced by Green Motion at London Heathrow Airport. If you are not flying into Heathrow, take the Overground to West Drayton or the Tube to Hounslow West. From either station, take bus 222 to "The Plough" bus stop. If arriving by car, taxi, or Uber, use the postcode UB7 0HW. For customers flying into Heathrow terminals: - Use the Hourly Hotel Hoppa Services from the terminal bus stops. Inform the driver that you are hiring from Green Motion; Green Motion customers travel free on this service. - **Terminal 2**: Bus stops 9 & 10 – Bus H2B departs at 45 minutes past the hour every hour, with an additional service at 15 minutes past the hour between 7:00 AM and 10:00 AM. - **Terminal 3**: Bus stops 12 & 13 – Bus H2B departs at 51 minutes past the hour every hour, with an additional service at 21 minutes past the hour between 7:00 AM and 10:00 AM. - **Terminal 5**: Bus stops 17 & 18 – Bus H5B departs at 15 minutes past the hour every hour. - **Terminal 4**: Take the Heathrow Express to Terminal 2, then proceed to bus stops 9 & 10. Bus H2B departs at 30 minutes past the hour every hour. Your destination is the Holiday Inn Heathrow M4 J4.
Telephone
+442086197000
8.3/10 Very good
300+ ratings, 0 reviews
View details
Closed
Pickup
The branch is located outside the airport terminal. Please pick up your luggage and take the shuttle bus to the Europcar/Routes rental counter for pick-ups. The driving takes about 10 minutes.
Telephone
+443713843410
8.3/10 Very good
600+ ratings, 4 reviews
View details
Closed
Pickup
When you arrive at Heathrow Airport Terminal 5, please proceed to bus stop 25 (which is located on the arrivals level of Terminal 5) and take a short journey on the Avis Budget shuttle to our brand-new location at the Holiday Inn Hotel London Heathrow. Our team look forward to welcoming you there.
Telephone
03445444600
8.3/10 Very good
600+ ratings, 4 reviews
View details
Closed
Pickup
Airport Terminal Instructions Airline passenger: Our central Heathrow car rental station is open 24/7 and is a short shuttle bus ride from Terminals 2, 3 and 4. From Terminal 2 you can get the shuttle bus from stops 7 and 8. From Terminal 3 you can get the shuttle from bus stop 17, and from Terminal 4 its bus stop 2. Local renter: Exit M4 Jn 4 sign to LHR. At roundabout take exit signposted Terminal 1,2,3. Follow signs for Car Rentals Preferred service: There is a preferred cabin in the car park that clients are to go directly to. Out of hours: Vehicles must be returned to Northrop rd location (terminals 3 and 4)
Telephone
+443445444600 / +448445443242
8.2/10 Very good
400+ ratings, 1 reviews
View details
Closed
Pickup
1. Arriving from Air: The transfer from the airport to Drivalia is operated by National Express – Hotel Hoppa. (see below directions for each terminal pick-up point). Click here to view Hoppa Bus Service Information: https://www.hotelhoppa.co.uk/services/ Please note: No bus services from Terminal 4, either use the free airport shuttle service to T5 and catch the bus or use a taxi service. Heathrow Terminal 2 – H2C and H2D Bus. Departs every 15 and 45 minutes past every hour 0414 to 2215 (bus stops 9 and 10 – bus number H2D). Heathrow Terminal 3 – H2C Bus Departs every 19 and 50 minutes past every hour 0519 to 2219 (bus stops 12 and 13 – bus number H2D). Heathrow Terminal 5 – H5C and H5E Bus. Departs every 15 and 45 minutes past every hour 0448 to 2215 (bus stops 17 and 18 – bus number H5C and H5E). Non-Airport Collection: Please collect from our office located at 804-834 Bath Road, Heathrow Airport, Hounslow TW5 9UH. 2. Arriving on train: For a fast connection via rail service to London every 15 mins, boarding Heathrow Express is a cheap, fast and convenient way of travelling to and from the airport to central London. 3. Arriving on bus: Multiple bus services operate to and from the airport and connect to the National rail network. Transport for London operates a cash-free service where you would need to purchase an Oyster card, use contactless payment, or prepaid ticket for your bus journey.
Telephone
+442031300448
8.1/10 Very good
300+ ratings, 0 reviews
View details
Closed
Pickup
Please call +3301188341 or +447534179119 on arrival to arrange the shuttle service. Then, follow the signs to the Short Stay Car Park and wait at the corresponding level. T2: Level 4, lift area near row H. T3: Level 3, lift area near row A. T4: Level 2, lift area near row E. T5: Level 1, lift area near row R.
Telephone
+3301188341 / +447534179119
8/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
On arrival you can proceed straight to the rental branch via our shuttle bus service operating every 5-8 minutes from outside the arrivals hall in any terminal. TERMINAL 1 CLOSED. TERMINAL 2 Bus stop 7 and 8: Ground floor outside arrivals hall. TERMINAL 3 Bus stop 17 and 18: As you exit arrivals, head straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. TERMINAL 4 Bus Stop 2: As you exit arrivals, head towards the exit located near the underground tube station, turn right out of these doors. TERMINAL 5 Bus Stop 26 and 27: As you exit arrivals, head past Costa Coffee and Marks Spencer’s shop. Use the exit doors next to Cafe Nero and then cross to 2nd lane.
Telephone
+442081501809
8/10 Very good
300+ ratings, 1 reviews
View details
Closed
Pickup
Simply pick up your car when you land by taking the appropriate shuttle bus from your arrival terminal to our Europcar Heathrow station: Terminal Two – bus stop 7 Terminal Three – bus stop 18 Terminal Four – bus stop 2 Terminal Five – bus stops 26 & 27 Please call the branch if you need any help.
Telephone
+443713843410
7.8/10 Good
2000+ ratings, 8 reviews
View details
Closed
Pickup
Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to ?The Plough? bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10 ? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13 ? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2 ? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18 ? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival.
Telephone
02086 197000
7.7/10 Good
2000+ ratings, 10 reviews
View details
Closed
Pickup
Call on arrival +44 (0)3300949033. Terminal 2: Follow signs to Short Stay Car Park Level 4, Please wait by the lift area near Row H. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 3: Follow signs to Short Stay Car Park Level 3, Please wait by the lift area near Row A. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 4: Follow signs to Short Stay Car Park Level 2, Please wait by the lift area near Row E. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 5: Follow the signs to Short Stay Car Park Level 1, Please wait by the lift area near Row R. Our shuttle service runs every 35 minutes and our driver will meet you there.
Telephone
+443300949033 / +447378851746
7.7/10 Good
100+ ratings, 0 reviews
View details
Closed
Pickup
1. Arriving from Air: The transfer from the airport to Drivalia is operated by National Express – Hotel Hoppa. (see below directions for each terminal pick-up point). Click here to view Hoppa Bus Service Information: https://www.hotelhoppa.co.uk/services/ Please note: No bus services from Terminal 4, either use the free airport shuttle service to T5 and catch the bus or use a taxi service. Heathrow Terminal 2 – H2C and H2D Bus. Departs every 15 and 45 minutes past every hour 0414 to 2215 (bus stops 9 and 10 – bus number H2D). Heathrow Terminal 3 – H2C Bus Departs every 19 and 50 minutes past every hour 0519 to 2219 (bus stops 12 and 13 – bus number H2D). Heathrow Terminal 5 – H5C and H5E Bus. Departs every 15 and 45 minutes past every hour 0448 to 2215 (bus stops 17 and 18 – bus number H5C and H5E). Non-Airport Collection: Please collect from our office located at 804-834 Bath Road, Heathrow Airport, Hounslow TW5 9UH. 2. Arriving on train: For a fast connection via rail service to London every 15 mins, boarding Heathrow Express is a cheap, fast and convenient way of travelling to and from the airport to central London. 3. Arriving on bus: Multiple bus services operate to and from the airport and connect to the National rail network. Transport for London operates a cash-free service where you would need to purchase an Oyster card, use contactless payment, or prepaid ticket for your bus journey.
Telephone
+442031300448
GREEN MOTION
5.7/10
Alamo
8.7/10
AVIS
8.4/10
Enterprise
8.9/10
Europcar
8.0/10
National
8.6/10
Budget
8.4/10
Hertz
8.0/10
SURPRICE RENT A CAR
6.5/10
U-SAVE
8.4/10
DRIVALIA
5.7/10
Shouqizuche
7.2/10
Allegiance Mobility Group
6.0/10
Keddy by Europcar
7.0/10
Routes
9.0/10
Easirent
5.7/10
ARNOLD CLARK
10.0/10
ACE
5.5/10
Dollar
8.3/10
Interrent
5.0/10
Thrifty
7.5/10
Firefly
8.0/10
Reviewed: April 22, 2025
It took an extremely long time, and the type of car provided was completely different from what was promised. The car had a lot of scratches and was in poor condition.
Reviewed: March 4, 2025
The vehicle was very dirty inside with alot of external damage. Green motion accidently charged me for an additional day prior to the vehicle return (the return date on qeeq was correct on the signed vehicle contract). They promised to refund me and never did. Luckily qeeq assisted with refunding me
Reviewed: October 1, 2024
I will NEVER use this company again. Very rude at the pick up desk. Told me i had to buy EXTRA insurance..( i had AXA coverage to 30k...was told it had to be 35k or they wouldn't give me the car!!...I've used AXA with Budget, Avis & SixT with no problem) cost me 72pounds ($100) more. Don't think you are saving money with this company...they are SCAM artists!!!...STAY AWAY !!!
Reviewed: March 10, 2025
Excellent customer service. Speedy and efficient service. Extremely polite!
Reviewed: February 6, 2025
The company staff were very professional and patient, and they quickly answered all my questions.
Reviewed: April 12, 2025
The experience was okay. I rented a Volvo V60, but initially, they offered a Kia. After some negotiation, they provided a BMW 1 Series... Everything else was fine.
Reviewed: March 16, 2025
Very satisfied and convenient, have been using it for a long time.
Reviewed: March 14, 2025
The car rental experience this time was perfect. Upon landing, it was very easy to locate T5. Right outside the exit was Avis's shuttle, which took only five minutes to reach the rental office. There was no insurance upselling; I opted for an additional trailer insurance at £5 per day because the countryside roads were extremely narrow. When a large truck approached from the opposite direction, I had to stop on the roadside in a hurry and accidentally scratched the tire. I’m not sure if I’ll be charged for it. Upon returning the car, the staff assured me not to worry since I had purchased comprehensive insurance back in China. The trip isn’t over yet, so I haven’t seen the final billing statement.
Reviewed: April 7, 2025
Although my flight was delayed, they kept the vehicle for me. However, they still tried to sell me driving insurance. The fuel tank was only half full, so I had to refuel before hitting the road.
Reviewed: February 11, 2025
Very convenient with excellent service attitude.
Reviewed: January 8, 2025
I have rented several times with their group brands, and the service quality of the staff varies. This time I was lucky to receive excellent service.
Reviewed: April 5, 2025
The overall service was fine, but our car was canceled due to our flight delay, and we had to pay more to get another car at the store.
Reviewed: March 31, 2025
I have rented cars abroad many times in Europe, but my experience with Europcar in London was exceptionally troublesome and disappointing. I strongly advise against choosing this company in London. From the very beginning, the car pickup staff try to sell insurance and make intimidating remarks, followed by complicated processes involving various fines, and ending with a series of email hassles related to returning the car. For such a large company, their London branch is full of pitfalls, fines, and inexplicable issues that will cause you significant trouble. The service and overall experience are extremely poor. Among all the car rental companies I have used many times, this one is by far the most frustrating and stressful. Renting a car is supposed to enhance convenience, especially when traveling abroad where there may already be language barriers, but this company will ensure you deal with endless issues during your trip. Choose wisely, and I strongly suggest avoiding this company in London.
Reviewed: April 1, 2025
We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.
Reviewed: January 31, 2025
Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.
Reviewed: January 22, 2025
Staff very helpful and friendly. Car availability very poor unfortunately.
Reviewed: February 10, 2025
No queue, and the airport shuttle bus is very convenient.
Reviewed: October 4, 2024
We arrived at HERTZ earlier than the scheduled time, and the reserved car model was not available. The staff said they could only offer an electric car or a manual transmission car unless I paid double the order price for an upgrade. I declined and decided to wait. After waiting for nearly 2 hours, another experienced staff member managed to provide me with an SUV one size smaller than what I had reserved. I had booked a small SUV, which was supposed to fit three 24-inch suitcases in the trunk, but they gave me a compact SUV that barely fit two 24-inch suitcases. After placing the luggage, there was barely room for even a large bottle of water in the trunk. Having rented cars internationally five or six times, this was the only time a rental company downgraded my car model. The service at HERTZ Heathrow Airport branch was really disappointing. The car itself was in good condition, quite new, with only a few thousand miles on it.
Reviewed: October 4, 2024
We arrived at HERTZ earlier than the scheduled pickup time, and they didn't have the reserved model available. The staff said we could only choose either a fully electric car or a manual transmission vehicle, or pay double the order price to upgrade to another option. I refused and suggested waiting to see what could be done. After waiting for nearly two hours, a senior employee helped us by offering a smaller SUV model compared to what we had booked. I had reserved a compact SUV capable of fitting three 24-inch suitcases in the trunk, but we were given a subcompact SUV where only two 24-inch suitcases barely fit. After storing the luggage, there was hardly any space left—even a large bottle of mineral water couldn't fit. I've rented cars abroad five or six times before, and this was the only instance where the rental company downgraded the car model. The service at the HERTZ Heathrow Airport branch is genuinely poor. However, the vehicle itself was in good condition—very new with only a few thousand miles driven.
Reviewed: February 8, 2025
This rental location does not offer 24-hour drop-off service. It opens at 7 AM, which could be problematic if you have an early flight. Suggest clarifying this.
Reviewed: October 19, 2024
Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.
Reviewed: July 27, 2024
The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.
Reviewed: June 13, 2024
Good service, they offered insurance but didn't push when I declined.
Reviewed: December 24, 2024
There is a free shuttle bus from the airport, and the staff was very friendly. Very satisfied.
Reviewed: November 20, 2024
Waited pretty long and my tire had a slow leak. No one was rude or anything so I enjoyed the employees for sure.
Reviewed: October 13, 2024
The location is a bit far from the airport and they don't provide shuttle service. The worst part is that there was no spare tire in the car, and after a flat tire, the staff at the rental company had a terrible attitude and kept passing the buck, offering no solution. In the end, I had to contact AA company myself and pay for roadside assistance.
Reviewed: December 2, 2024
There is mandatory insurance upselling. The company's staff said the rental fee is low, so insurance must be upsold.
Reviewed: November 13, 2024
I waited in line for 2 hours. This was my most frustrating car rental experience, completely tricked by the London Devila car rental company. I underestimated the speed of the London Underground and the airport express, and even worse, the efficiency of the rental company. There were only 2-3 people ahead of me, but by the time it was my turn, over 2 hours had passed. A man dressed in a suit and tie, looking different from the other staff, attended to me. He told me my reservation had expired, as bookings were only held for 1 hour. I had to make a new rental at a rate of £140, and he said I had no other choice because the original booking was non-refundable and there were no other rental companies nearby. They said they only had expensive automatic cars available. As I had no evidence to prove I arrived within the 1-hour window, I couldn't reinstate my original booking. Left with no choice, I negotiated and rented a car for 2 days at £82. While discussing the issue with the platform, the woman behind me said she had also arrived late and had booked an automatic car online, but she wasn't good at driving manual cars. After completing my paperwork, I saw she had already picked up her car. This indicates that there were indeed other automatic cars available. This rental experience made the reservation meaningless—not only did I not get the car I booked, but I was forced to rent on-site at double the price, feeling like I was being taken advantage of in a bad situation.
Reviewed: October 29, 2024
Very satisfied. Just be sure to check if there are any warning indicators on the vehicle's dashboard during the rental period, and address them before returning the car; otherwise, there might be additional charges later. This was not mentioned during pickup.
Reviewed: October 2, 2024
The older male staff members were fairly standard, not very enthusiastic but still polite. The vehicle inspection was thorough.
Reviewed: September 24, 2024
Easy to locate and convenient transportation. Overall, the service was average. They kept pushing local British insurance, which was extremely expensive. When I presented my comprehensive domestic car insurance, their attitude immediately changed.
Reviewed: November 19, 2024
Too much hard selling, from 100 pounds a day to 20 pounds a day, it's endless and exhausting. They even inexplicably charged for an extra day. This is not recommended.
Reviewed: November 5, 2023
The service was not good. They lacked problem-solving skills.
Reviewed: October 15, 2019
Shouqi Car Rental's partner in the UK is Europcar. When the vehicle had issues, they couldn't provide adequate assistance, and the phone number listed on the order was always an automated voice system, making communication difficult. I hope they can change their partner company.
Reviewed: December 29, 2018
My car rental experience this time was very bad. I rented a car in July to go to the UK and returned it more than an hour late. The return location was in Edinburgh and was very hard to find. I used navigation to find the underground car park at the train station, but my husband and friends couldn't locate the return entrance. Later, customer service told me it was fine since I was already on site and the extra hour wouldn't be counted, but I was still charged. The wheel rim was slightly scratched, and after returning to China in August, my £180 deposit was never refunded and an additional £40 was charged, totaling £220. No one informed me about this unclear transaction. I will never use Europcar again.
Reviewed: October 7, 2024
The car pickup process was the most troublesome, but everything else was great.
Reviewed: September 30, 2024
The efficiency was quite low, and they indirectly charged an extra £15 for airport drop-off; otherwise, we would have had to wait for half an hour. Feels like a rip-off.
Reviewed: July 4, 2024
Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.
Reviewed: June 29, 2022
The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.
Reviewed: November 11, 2021
Since it was provided by Europcar, the service was excellent and there was no forced insurance upselling! However, because it was a Keddy order, the deposit was too high! The deposit for a Ford Focus was 1100 dollars!
Reviewed: September 10, 2018
I saw many online reviews mentioning people getting ripped off, but I didn't believe it. Unfortunately, I fell into the same trap with a forced vehicle upgrade! The sales staff at the store were terrible! They indirectly forced me to upgrade the vehicle and verbally assured me there would be no extra charge! However, when signing, the additional upgrade fee was included! Scammers! For a 13-day rental, I initially paid almost 5000 RMB, but with the upgrade, they charged an additional 7500 RMB, averaging over 900 RMB per day! At this rate, I could have rented a Range Rover! Disgusting!
Reviewed: April 2, 2018
The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.
Reviewed: December 13, 2022
The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.
Reviewed: January 2, 2024
Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.
Reviewed: September 18, 2023
The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.
Reviewed: August 11, 2022
Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage
Reviewed: June 15, 2020
The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch
Reviewed: August 25, 2023
The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.
Reviewed: July 14, 2018
Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.
Reviewed: July 12, 2018
Never be late for pick-up. I thought since I paid the deposit, it wouldn't be a problem. But when I arrived, the order was canceled, the BMW X1 was not available, and the price had changed. I had to switch to another car at the last minute, which was extremely expensive. Don't even know if the deposit will be refunded. It's really frustrating to communicate with them. Also, the waiting time in line was extremely long...
Reviewed: August 10, 2020
The staff seemed very business-like and not enthusiastic. The Indian clerk had a heavy accent, making it hard to understand.
Reviewed: November 9, 2019
There were only two or three staff members, the process was complicated, and I had to wait more than an hour to get the car. I reserved a BMW 5 Series Touring but was given a Land Rover Discovery Sport, which is a completely different model.
Reviewed: December 15, 2018
Waited half an hour for the shuttle and then another 20 minutes to get to the car rental company. I presented all the required documents as per the platform's requirements and paid online in advance. Once there, I was told I couldn't pick up the car because I needed an international driving permit. I called customer service, and they said they would coordinate. An hour later, they called back and suggested I switch to another rental company like Enterprise. I had to take a shuttle back to the airport and then another to the new rental company. I arrived in London at 1:30 PM, and by the time I got back it was almost 4:00 PM. I had an appointment at 5:00 PM, so I had to cancel the rental. I called a taxi, which cost me 30 pounds to get back to the hotel. It's been over a week, and I still haven't received a refund. An 8+ rating is ridiculous; is this company using us as guinea pigs?
Reviewed: July 17, 2017
Booked an X3 but got a Land Rover Discovery Sport, a brand new car with only 1600 miles on it… But the air conditioning was broken! Picked it up on a Sunday and no one could fix it, and there were no other cars to switch to. We had to drive north on the highway with the windows down. Sigh… It's better to choose a big company! The rental company only cares about taking your money and nothing else. Make sure to be well-prepared!
Reviewed: January 9, 2015
Service was too slow and the location is a bit far from the airport, requiring a shuttle bus.
Reviewed: November 21, 2014
Efficient and high-quality service. I originally booked a small Ford but was upgraded to a Mercedes for free. Drove nearly 2000 kilometers and the fuel cost was even lower than in my country...
Reviewed: July 16, 2014
Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.
Reviewed: June 24, 2014
The service was pretty good. They were extremely thorough when inspecting the car during exchange. The refund of the deposit was a bit slow.
Reviewed: April 6, 2014
I originally booked a high-end sedan (BMW 320 or similar), but upon arrival at the store, there was none available in that category. They upgraded me for free to a LAND ROVER FREELAND2, which had only 1200 miles on it and was as good as new. The car was in excellent condition. The staff, upon my request, provided the car an hour and a half early (naturally, the return time was also an hour and a half early). The whole process of picking up and returning the car was efficient, time-saving, and simple. Excellent!
Reviewed: December 30, 2013
The car was very new, only 8300 miles driven. The handover and inspection were quick, very good! There is a free shuttle to and from the airport, very convenient.
Reviewed: April 8, 2014
The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.
It takes up 47% of all car rentals. Top selected car types are: Small, SUV, and Large.
* Based on all bookings from Heathrow Airport (LHR) for the last 30 days.
In contrast, Tuesday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Heathrow Airport (LHR).
* Based on the scheduled pickup time of all bookings from Heathrow Airport (LHR).
One-way car rentals take up nearly 23% of the total bookings at Heathrow Airport (LHR).Out of it, besides London, other top destinations : Manchester, Birmingham.
On average, Basic Protection costs USD 54.99 per day for Small, USD 70.07 for SUV and USD 87.94 for Large.
Do You Know?
No.1 Source Country
Customers from Indonesia choose Heathrow Airport(LHR) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from Canada prefer more spacious car models like Mercedes-Benz Vito and Volkswagen Shuttle.
Quite a Planner
Singapore renters like to plan much more ahead, they usually make the online booking 77 days before pickup from the Heathrow Airport (LHR).
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Customer Service
9/10 Excellent
2000+ ratings, 8 reviews
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