12 Car Rental Brands at London Stansted Airport (STN)

Reviewed: November 16, 2024

All very smooth and easy. Would recommend.

Reviewed: August 31, 2024

the car rental was more than double what was quoted due to my late pick up .Europcar website says they hold the afford the whole day

Reviewed: August 25, 2024

Great

Reviewed: November 22, 2023

Nonostante da condizioni di contratto sia scritto che il deposito è di 300 £, al banco abbiamo scoperto che la cifra è di gran lunga superiore, e abbiamo dovuto pagare un extra per ridurla. Farò richiesta di rimborso in questi giorni

Reviewed: March 15, 2020

smooth quick process.recommended

Reviewed: October 6, 2024

Very disappointed to pay €120 waiver as I only had a visa debit card.

Reviewed: July 22, 2024

The service is great, and the staff at this location are quite good.

Reviewed: July 1, 2024

Excellent

Reviewed: May 22, 2024

The car we were given did have a several marks on it which had been registered already. Also it flashed up on the screen that the car was due a service and oil change!

Reviewed: January 18, 2024

Very helpful staff all went smoothly

Reviewed: June 8, 2022

Especially Mouna did a great job and was very nice and helpful.

Reviewed: July 25, 2020

Gr8 job

Reviewed: January 10, 2020

Great base price BUT they make their money from all the extras and they keep coming and hard selling them. If your strong and say no to everything it’s fine. Don’t get ripped off or guilted into adding and adding and adding cover, fuel deals etc...

Reviewed: December 28, 2023

Service was good and speedy. The car itself had quite a lot of damage - to the point of starting to look a bit shabby. Calling it on-airport is a bit of a stretch as it is very far from the terminal and not even in the car hire village, but part of a hotel.

Reviewed: December 7, 2021

Excellent service from Stephan at the check-in desk but he was on his own. There were 3 groups in front of us so the check in took 20-25 mins before we were seen. However, the rest of the experience with Avis was excellent.

Reviewed: January 1, 2020

They didn’t know I’d selected a VE Golf and wanted to give me a Renault Captur until I showed them the booking confirmation, so I think the reservation went through to them wrong

Reviewed: August 18, 2018

The staff patiently explained that the booked car was unavailable and sincerely apologized while providing a Peugeot 3008 as a replacement.

Reviewed: November 16, 2023

When returning the car as suggested I made a video of the car condition, but the agent receiving the car got agitated saying that I can’t film on private property, told him I was filming the car as suggested, then switch to I could not record his voice, but did not shut up, so how am I supposed to record the car conditions if the employee does not shut up or let you do it ???

Reviewed: June 5, 2020

Not bad

Reviewed: February 15, 2020

When the vehicle had an accident, the car rental company refused to provide a replacement, requiring us to return the car early and rent a new one. Whether the fee for the remaining days will be refunded is still a mystery! QEEQ says the chances are slim! Additionally, two fees were deducted for the car damage, and we have yet to recover the extra one! Please ask QEEQ to help contact the car rental company; their efficiency is astonishingly slow!

Reviewed: February 15, 2020

The car rental company refused to provide a replacement car after an accident, asking us to return the car early and rent a new one, and it’s still unclear whether the fees for the remaining days will be refunded! QEEQ said the chance is slim! Additionally, two fees were deducted for the car damage, and I haven’t recovered the extra amount yet!! Please ask QEEQ to help contact the car rental company, their efficiency is astonishingly slow!

Reviewed: February 15, 2020

When the vehicle had an accident, the rental company refused to provide a replacement car, requiring us to return the car early and re-rent. Whether the remaining days' fee will be refunded is still a mystery! QEEQ said the chances are slim! Additionally, they deducted two amounts for the car damage, and I still haven't recovered the extra deduction! QEEQ's contacting the rental company on our behalf was also unbelievably slow!

Reviewed: November 7, 2023

The Drivalia rep was quite rude and unhelpful- really pushed daily insurance of £45 per day and not happy that I didn’t take it - did not know what fuel the car used and told me to look at the cap myself.

Reviewed: November 28, 2019

Good value for money

Reviewed: September 17, 2019

Dear Team, Having recently used Easy Rent Cars I felt it necessary to get in touch and write reviews (which is a first for me) of our very bad initial experience with your supplier 'Easirent'. My wife and I recently arrived in Stansted Airport, London where we had reserved a hire a car with yourselves, which involves calling a number to get on your shuttle bus outside the airport which then takes customers to your car garage nearby. Once reaching the bus stop area outside (where we were told to get on the bus), we saw the bus and waived it down, the bus driver rolled his window down and said he "was full". As he drove past us to our utter bemusement my wife and I noticed he had several vacant seats. I then decided to call the number again for pick up and the gentlemen said there is only one driver and he will do a round trip which will take 20 minutes. After waiting outside in the cold for 20 minutes the bus arrives again with the same driver 'Tanase' where we finally got on and asked him why he didn’t let us on and say he was full when he had empty seats, he simply replied “I speak no English”! To say this was a lame excuse and the guy was totally rude and unprofessional is a huge understatement. With the visit to the UK for a family funeral the next day and after a 7 hour flight this bizarre attitude was the last thing we needed. When we arrived I mentioned what had just happened to one of the staff that was serving me at the desk, who apologised on his behalf and gave me an upgrade. I was not looking for an apology nor an upgrade, just simply relaying this on, as the whole experience was surreal and I'm sure if this happened to us, it's happening to other customers too that Tanase is supposedly meant to be picking up. Please ensure this gets feedback to Management, especially in your Stansted Airport, London branch. Regards,

Reviewed: August 30, 2019

Car was excellent and exceeded our expectations. Staff helpful but had a little issue with understanding what one of the operators was saying due to language issues but all the people were great.

Reviewed: August 6, 2019

This company is terrible. I always try to avoid them. They trap you and charge you lot of unnecessary stuff like excess insurance for not providing some documentation. This time they did not have the car I reserved online. They were still have availability online but were very rude on the phone. Refused to pick me up and did not cover for excess amount of money I had to pay to herz

Reviewed: September 1, 2023

It was amazing service by Waleed. The way he explained everything that was awesome and helpful. Great service, amazing experience ..

Reviewed: October 30, 2022

Given a free upgrade very nice gesture!

Reviewed: June 30, 2022

The whole process was very professional. There was no queue and Ammar (the agent who served me) was helpful, concise and professional. He mentioned a couple of upgrades but wasn't annoyingly pushy about them. I would highly recommend.

Reviewed: October 9, 2019

Why aren't there any reviews about whether this rental company is reliable? It's just garbage, the worst of the worst. I sincerely advise everyone never to use this company again. They are shameless, despicable, and have no integrity. I strongly suspect that they forged my signature. There were a lot of additional charges for insurance and fuel that I didn't notice on the first page when I signed. The final bill was several times more than the rental cost. It's unbelievable.

Reviewed: August 8, 2019

Still tried to hard sell me insurance. Showed me why the Axa policy sold by easyrentcars didn’t cover bodywork damage.

Reviewed: November 29, 2021

When returning the vehicle at about 9am on a Saturday morning there was no Budget staff at all. I parked the car and left the keys in the returns box and to date (2 clear days later) I have had no acknowledgement that the car was returned and that it was in a satisfactory condition.

Reviewed: October 2, 2019

Courtesy is good. Registration and car collection are simple and speedy. Condition of the car is good.

Reviewed: July 25, 2019

Car was very good

Reviewed: February 7, 2019

Best rental company !

Reviewed: March 2, 2020

Friendly service

Reviewed: August 14, 2019

The car was damaged on every single panel but not documented. I found a lot of clearly visible damage not in their documentation that I could have been held responsible for on return and been charged for if I hadn’t insisted on the damage being recorded properly. The car smelt of cigarettes and was dirty on the interior. The car was not inspected on its return just the mileage checked. Never using Hertz again.

Reviewed: February 4, 2020

yes all good

Reviewed: January 1, 2020

Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.

Reviewed: July 4, 2019

Waited over 30 minutes to be picked up and taken to the off airport Thrifty rental offices. When inspecting the vehicle we were told that we had to take this specific vehicle as that was the only one available! We stated that it was too small, impractical and not as described. We were informed that this was the only vehicle available and that there were no alternatives. The offices were away from the airport in an industrial area so we had no option to choose another car rental agency. The car was not suitable as it had too little boot space for two normal sized suitcases. The only way we could fit our luggage in was to collapse the rear seats leaving our valuables exposed and meant that we couldn't fit passengers in the rear. Had to make the best of a bad situation as we were left with no option. Not the outcome we were hoping for.

Reviewed: August 25, 2019

It was Europa at who dealt with us!!!!!

Reviewed: July 31, 2019

This company are the worse bollocks I have ever come across. EWould NOT give me a car that I had paid for because they said my drivers licence was not mine. WTF....... I had o2 bill, code from DVLA, everything registered to address on my licence which was mine. THIS IS A SCAM BEWARE OF INTERRENT. I was not the only one this happened to when I was waiting.

Reviewed: June 7, 2019

Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.

Reviewed: July 1, 2019

Wants you to waste money on printing everything out. Electronic copy not good enough newsflash its 2019 no need to chop trees down

Reviewed: April 8, 2019

Being penalized for not having a credit card and having to pay an expensive cover is ridiculous. People these days do NOT always have credit cards!