Overall, the service was excellent. I've rented cars in London many times and tried several companies. Enterprise is one of the best companies I've used.
I'm very thankful for the QEEQ app and mini-program service. The notifications are prompt and very helpful for someone like me who tends to forget things or procrastinate.
They charged £195 for a small mark on the tire, which they found using a flashlight up close, plus an additional 20% service fee. It's a scam. I thought big companies wouldn't do this, but this one acted just like the small companies. I won't use them again. The radio couldn't be turned off, the navigation sound couldn't be turned on, the car didn't drive straight, and the steering pulled to the left. Make sure to take lots of photos as evidence when you pick up the car.
Got the car at Gatwick Airport and returned it to the same location. I purchased full insurance at the counter; the service was decent, and the return process was simple. The deposit was refunded quickly. The only issue was the lack of a paper contract. The staff said it would be emailed, but my Sina email never received it, which made me a little worried.
The car rental company instructed us to check the car condition and inform them, but said there was no need to inspect the tires carefully. When we returned the car, a small cut was found on one of the tires. We informed them that we drove only on city roads and highways, where there was no chance for the tire to get cut. Still, the company deducted the repair fee from our deposit. Other companies usually hold a pre-authorization on the deposit, but they directly deducted £200 from our deposit. It feels like they are trying to make extra money through other means. Customer service never replies to emails. The return location is also hard to find.
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